Front Office Host - Hyatt Regency Guam

Hyatt Hotels Corporation; Northern (KY); Hybrid; USD 21,000 - 30,000; Full time

Job summary

Hyatt Place Madison/Downtown in Madison, WI is seeking a guest-focused Front Office team member. You will be responsible for delivering courteous service, welcoming guests, and supporting the Rooms division while remaining flexible to rotate across departments as needed.

The role emphasizes strong communication, excellent customer service, and professional appearance. Experience in hotel operations and upselling opportunities is preferred to enhance guest experiences.

Qualifications

• Welcoming guests and delivering courteous, professional service in line with hotel policies.
• Strong customer service, communications and interpersonal skills required.
• Minimum 2 years of work experience in hotel operations.

Responsibilities

• Welcome guests with warmth and ensure a memorable stay.
• Provide personalized service and upsell hotel services when appropriate.
• Balance cash reports, handle opening/closing procedures, and process rebates.

Skills

Customer service

Interpersonal skills

Communication

Education

Hospitality or Tourism diploma/degree

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

To provide courteous, professional, efficient and flexible service consistent with the hotel’s policies in order to maximize guest satisfaction. To be entirely flexible and be able to be rotated within the different sub departments of the Rooms division, or any other departments as assigned and as necessary.

To ensure that the guests are offered the highest level of personalized service at all times and to report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests. Awareness of hotel activities and a proper handover of the pending points for next shift’s follow up and action is crucial.

To be aware of all hotel services, facilities, and promotions, and knowledgeable of upselling techniques. To balance the cash report and remittance envelop at the end of the shift, perform opening and closing procedures, and ensure that the Assistant Manager – Front Office signs all rebates and paid out vouchers with a clear explanation. To check and update the allocation of rooms for all guests and follow up on the special requirements requested by the guests. To maintain a regular contact with long stay and suite guests to ensure their stays are an enjoyable one.

General responsibilities are to maintain a high standard of grooming and hygiene at all times, to maintain a good rapport and working relationship with colleagues and all other departments. Full support to Supervisors and team is essential, for any other reasonable duties and responsibilities are assigned.

Qualifications

Responsible to welcome all guests, ensuring they have an exceptional staying experience; creating lasting memories and building relationships. You will bring our purpose to life, by using your personal flair and style when interacting with our guests. Ideally you have a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years work experience in hotel operations. Good customer service, communications and interpersonal skills are a must.

Hyatt Place Madison/Downtown | Madison , WI , US

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