Guest Experience Specialist - PM Front Desk (Part-Time)

Hyatt Hotels Corporation; Chapel Hill (NC); Hybrid; USD 19,000 - 25,000; Part time

Benefits offered by this job

Travel Perks: 12 free room nights

Health & Wellness Coverage

Financial Security: 401(k) match

Paid Time Off

Family Support

Education Assistance

Daily Perks: Free meals

Exclusive Discounts

Job summary

Hyatt Hotels Corporation in Chapel Hill, NC is seeking a Front Desk Associate for the PM shift on a part-time basis. You will handle guest check-ins, explain hotel services and promotions, and process payments to create a welcoming guest experience.

This role offers an hourly pay of $16.00 and requires the ability to stand for extended periods while delivering friendly, efficient service to guests in a fast-paced hotel environment.

Qualifications

• Passion for delivering courteous guest service with enthusiasm.
• Strong verbal and written communication to engage guests and colleagues.
• Focus on guest satisfaction and effective problem solving.
• Ability to stand for extended periods; valid driver license required.

Responsibilities

• Handle guest check-in/check-out and registration process.
• Communicate hotel services, promotions and local information to guests.
• Process forms of payment and respond to guest inquiries.
• Support a friendly, efficient front desk operation in a fast-paced environment.

Skills

Passion for Service

Communication Skills

Customer Focus

Adaptability

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Front Desk Associate (PM Shift, Part Time)

Destination by Hyatt Rizzo Center US - NC - Chapel Hill

Front Office

Hourly/Entry Level Employee

Part-time

16.00 Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Front desk associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.Other duties may include processing forms of payment and responding to guest inquiries.If you have worked at other hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

Exceptional Benefits That Go Beyond the Basics

At Hyatt, we’re proud to offer a benefits package that reflects our commitment to your well-being, growth, and work-life balance. Here’s what you can look forward to as part of our team:

🏨 Travel Perks Enjoy 12 free room nights annually (after 90 days of service), plus discounted rates and Friends & Family Room Rates starting on day one.

🩺 Health & Wellness Coverage Comprehensive Medical, Prescription, Dental, and Vision Insurance available after just 30 days of employment.

💰 Financial Security 401(k) with company match (after 1 year of service) and an Employee Stock Purchase Plan to help you invest in your future.

🕒 Time Off That Matters Paid vacation, sick days, and new child leave to support your personal and family needs.

👶 Family Support Paid Family Bonding Time—8 weeks for primary caregivers and 2 weeks for supportive caregivers—plus Adoption Assistance (after 1 year of service).

🎓 Education Assistance Tuition Reimbursement to help you grow professionally and pursue your passions.

🍽 ️ Daily Perks Free colleague meals during your shift to keep you energized and appreciated.

🛍 ️ Exclusive Discounts Save on top brands like Apple, AT&T, Verizon, Headspace, and many more.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We’re looking for someone who thrives in a fast‑paced environment and has a genuine desire to make a difference for others.

Qualifications:

• Passion for Service: A true commitment to meeting the needs of guests with care and enthusiasm
• Communication Strengths: Refined verbal and written skills to connect effectively with colleagues and guests
• Customer Focus: Excellent customer service abilities paired with sound business acumen
• Adaptability: Comfort with standing for extended periods and able to drive hotel shuttle (valid driver license required).

Schedule & Pay:

• Availability for primarily PM shift (3:00 p.m. – 11:00 p.m.), including weekends
• $16.00/hour

Use your past hotel job experience to make a difference at Hyatt. For immediate consideration for the Front Office Associate position, click Apply Now and complete an application for the Front Office Associate position on the Hyatt Careers Site!

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