Front Office Host | Full-Time|$22.67/hr.

Hyatt Hotels Corporation; Baltimore (MD); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Health benefits

Free room nights

Friends & family rates

Discounts on F&B

401(k) matching

Tuition reimbursement

Employee meals

Job summary

Hyatt Hotels Corporation is seeking a Front Office Host in Park City, UT for a full-time, hourly position. The role involves guest registration, promoting hotel services, and delivering a high-quality guest experience.

The ideal candidate has strong customer service skills and flexibility for shifts from morning to night. Compensation includes an hourly wage of $22.67, eligibility for overtime, shift differentials, and service-related incentives.

Qualifications

• Previous customer service experience with cash handling.
• Ability to communicate clearly and professionally.
• Develop and maintain positive working relationships with others.
• Ability to multi-task and make solid decisions under pressure.
• Willingness to work flexible shifts, including weekends and holidays.

Responsibilities

• Answer multi-line phones in a courteous, professional manner.
• Create new reservations in person, by email, or by phone.
• Process guest check-ins: confirm reservations, assign rooms, issue keys.
• Coordinate with Housekeeping to ensure room readiness.
• Assist with guest requests and special needs.
• Process payments (room charges, cash, checks, debit, credit).
• Resolve disputed charges and follow up on guest satisfaction.
• Handle checkouts and balance receipts per accounting specs.
• Record and communicate relevant information in logbooks.

Skills

Customer service

Cash handling

Friendly demeanor

Clear communication

Relationship building

Multi-tasking

Windows proficiency

Stand for long periods

Flexible shifts

Tools

Windows OS

Job description

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"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone." Peggy Focheux Duval: Director of Learning & Development, France

Front Office Host | Full-Time|$22.67/hr.

Front Office

Hourly/Entry Level Employee

Full-time

Hourly US Dollar (USD) pay basis

Summary

At Hyatt, we care for people so they can be their best.

Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it’s a way of life.

We are looking for a dynamic and personable Front Office Host to join our team. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience.You'll be the face of Hyatt as a Front Office Host. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we’d love to hear from you!

Why Choose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Wages: $22.67/hour
• Health Benefits: Medical, dental, and vision insurance starting after just 30 days
• Free and discounted room nights
• Friends & family rates at Hyatt properties
• Discounts on food and beverage
• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)
• Work-Life Balance: Paid time off, including new child leave
• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan
• Growth Opportunities: Tuition reimbursement and robust training programs
• Everyday Conveniences: Complimentary meals for employees

What You’ll Do:

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions.

This function is a full-time role with expectations for flexible shift coverage from 7am-3:30pm and 3:30pm-11:00pm including weekends and holidays.

This position’s hourly rate is $22.67/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

Position Responsibilities/ Essential Functions:

• Answer multi-line phones in a courteous, professional manner
• Create new reservations either in person, via email or by telephone
• Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Work with other staff members to ensure that all guest rooms meet their requests, hotel standards and accommodate any special client needs
• Process all payment types such as room charges, cash, checks, debit, or credit.
• Research and resolve disputed charges for guests.
• Follow up with guest regarding satisfaction with guest-related issues.
• Process all checkouts including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy
• Review shift logs/daily memo books and document pertinent information in logbooks. Balance and drop receipts according to accounting specifications.
• Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.

Qualifications

• Previous customer service experience including cash & credit cards in a service provider industry; hospitality a plus
• Friendly and outgoing with a good attitude and professionalism
• Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships with others.
• Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
• Computer knowledge using a windows environment
• Ability to stand for long periods of time
• Availability for flexible shifts, weekends and holidays preferred

Why You’ll Love Working Here:

Hyatt fosters a culture of care and inclusion where colleagues are supported to succeed. Whether it’s career advancement, industry-leading benefits, or working with a team that values empathy and collaboration, we are ready to help you grow . If you’re ready to deliver exceptional service and exceed expectations, we’re ready for you.

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Grand Hyatt Deer Valley | Park City , UT , US

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