Assistant Front Office Manager

Grand Hyatt; Park City (UT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Free room nights

Insurance (Medical, Dental, Vision)

401K with company match

Free employee meal

Paid time off

Tuition reimbursement

Employee stock purchase plan

Discounted ski passes

Training and development

Employee referral bonus

Full-time year-round positions

Job summary

Grand Hyatt Deer Valley is seeking an energetic Front Office leader to support daily operations, coach staff, and manage schedules in a dynamic hotel setting.

The role emphasizes delivering exceptional guest experiences, payroll accuracy, and collaboration with other departments to uphold Hyatt standards, including weekends and holidays. Open availability and strong communication are essential for success.

Qualifications

• 2-3 years of progressive hotel leadership experience.
• A true desire to satisfy the needs of others in a fast-paced environment.
• Knowledge of computers and systems.
• Successful problem solving skills.
• Excellent overall communication skills.
• Ability to multi-task.
• Open availability
• Able to stand for extended periods.
• Must have a valid drivers license.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Maintain cash control procedures for Front Office agents
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Skills

Leadership

Customer service

Communication

Multi-tasking

Open availability

Driver's license

Job description

Organization - Grand Hyatt Deer Valley

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, ±1,600 residential units, 8 hotels with a total of ±1,350 rooms, ±250,000 square feet of conference and retail space, and one of the largest “ski beaches” in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/après ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

At Grand Hyatt Deer Valley, we believe our guests choose us because of our caring and attentive colleagues who are dedicated to delivering thoughtful service and creating meaningful experiences.

We are seeking an energetic, service-driven professional to join our Front Office leadership team. This role is ideal for an emerging leader who is passionate about delivering exceptional guest experiences while supporting the day-to-day operations of a dynamic hotel environment.

The Assistant Front Office Manager supports the leadership of Front Office operations (Front Office, Guest Services, and PBX), ensuring seamless guest experiences and efficient team performance. This role assists with staff supervision, scheduling, training, financial controls, and service delivery while maintaining Hyatt’s high standards of hospitality. This role does require open availability, including weekends and holidays.

Responsibilities include, but are not limited to:

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Maintain cash control procedures for Front Office agents
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Discounted Ski Passes*
• Excellent training, professional development and more
• Employee Referral Bonus for applicable positions of $250
• Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Qualifications

• 2-3 years of progressive hotel leadership experience
• A true desire to satisfy the needs of others in a fast-paced environment.
• Knowledge of computers and systems.
• Successful problem solving skills.
• Excellent overall communication skills.
• Ability to multi-task.
• Open availability
• Able to stand for extended periods.
• Must have a valid drivers license.