Assistant Front Office Manager

Hyatt Hotels Corporation; Park City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free room nights

Medical, dental and vision insurance

401K with company match

Free employee meal during shift

Generous paid time off

Tuition reimbursement

Employee stock purchase plan

Discounted ski passes

Employee referral bonus

Job summary

The Hispanic Alliance for Career Enhancement is seeking an Assistant Front Office Manager at the Grand Hyatt Deer Valley Hotel in Park City, Utah. This position is ideal for emerging leaders in hospitality, focusing on ensuring seamless guest experiences.

Key responsibilities include supporting Front Office operations, staff scheduling, and enhancing guest satisfaction. The role offers numerous perks including medical insurance, generous paid time off, and employee discounts.

Qualifications

• 2-3 years of progressive hotel leadership experience.
• Desire to satisfy the needs of others in a fast-paced environment.
• Successful problem solving skills.
• Excellent communication skills.
• Open availability and able to stand for extended periods.

Responsibilities

• Support daily Front Office operations and colleague performance.
• Create and manage staff schedules.
• Assist with hiring and training team members.
• Process payroll and support accurate timekeeping.
• Ensure guest satisfaction goals are met.

Skills

Hotel leadership experience

Communication skills

Problem solving skills

Multi-tasking ability

Job description

Summary

The Grand Hyatt Deer Valley Hotel is in the famed Deer Valley ski resort and approximately 40 minutes from the Salt Lake City International Airport. The Grand Hyatt Deer Valley Hotel is part of a new development, planned to incorporate 17 ski lifts, approx. 1,600 residential units, 8 hotels with a total of 1,350 rooms, 250,000 square feet of conference and retail space, and one of the largest "ski beaches" in the world.

The Grand Hyatt is comprised of 436 luxury accommodations including 381 guest rooms and 55 residential units with approximately 30,000 square feet of versatile indoor meeting space, lobby level 3-meal restaurant and bar, signature bar, pool/apres ski bar and grill, coffee bistro, large outdoor event terrace, pool and 3 whirlpools, kids club, and fitness area.

Hyatt is a place where high expectations aren't just met—they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

At Grand Hyatt Deer Valley, we believe our guests choose us because of our caring and attentive colleagues who are dedicated to delivering thoughtful service and creating meaningful experiences. We are seeking an energetic, service-driven professional to join our Front Office leadership team. This role is ideal for an emerging leader who is passionate about delivering exceptional guest experiences while supporting the day-to-day operations of a dynamic hotel environment.

The Assistant Front Office Manager supports the leadership of Front Office operations (Front Office, Guest Services, and PBX), ensuring seamless guest experiences and efficient team performance. This role assists with staff supervision, scheduling, training, financial controls, and service delivery while maintaining Hyatt's high standards of hospitality. This role does require open availability, including weekends and holidays.

Responsibilities

• Support daily Front Office operations and colleague performance
• Create and manage staff schedules to ensure appropriate coverage
• Assist with hiring, training, and ongoing development of team members
• Process payroll and support accurate timekeeping practices
• Maintain cash control procedures for Front Office agents
• Provide personalized service and support for VIP guests
• Ensure guest satisfaction goals and service standards are consistently met
• Collaborate with other departments to deliver a seamless guest experience
• Promote and enforce safety standards and operational procedures

Why Work at Hyatt?

• Free room Nights, Discounted and friends & Family room rates*
• Medical, Dental and vision insurance with only 30-day waiting period*!
• 401K with company Match*
• Free employee meal during shift
• Generous paid time off*
• Tuition reimbursement*
• Employee stock purchase plan*
• Discounted Ski Passes*
• Excellent training, professional development and more
• Employee Referral Bonus for applicable positions of $250

*Applicable for FT Year Around Positions

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Please note: We are not able to provide sponsorship for work authorization or visa sponsorship for this position.

Qualifications

• 2-3 years of progressive hotel leadership experience
• A true desire to satisfy the needs of others in a fast-paced environment.
• Knowledge of computers and systems.
• Successful problem solving skills.
• Excellent overall communication skills.
• Ability to multi-task.
• Open availability
• Able to stand for extended periods.
• Must have a valid drivers license.