Front Office Host | Full-Time

Hyatt Hotels Corporation; Austin (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking enthusiastic individuals to join their team as Front Office Hosts. This role is pivotal in enhancing the guest experience through warm interactions and efficient service. As a Front Office Host, you will be the first point of contact for guests, guiding them through their stay with personalized service. The company offers a supportive environment with numerous benefits, including flexible scheduling and opportunities for career growth. If you are passionate about hospitality and enjoy making meaningful connections, this is the perfect opportunity for you.

Benefits

Health and welfare plans

401(k) plan

College Saving Plan

Employee Stock Purchase Plan

Paid time off

Discounted rooms

Free meals during shifts

Well-being assistance

Educational assistance

Qualifications

• Exceptional communication skills and a friendly demeanor are essential.
• Ability to work well in a team and satisfy guest needs.

Responsibilities

• Responsible for guest registration and communication of hotel services.
• Process payments and respond to guest inquiries.

Skills

Friendly demeanor

Verbal communication skills

Written communication skills

Desire to satisfy others

Ability to work in a fast-paced environment

Teamwork

Flexibility in schedule

Job description

If you're looking for a career with our Inclusive Collection, please click here to view job postings.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Position Overview

Thompson Hosts (Front Office Host) are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Thompson as a Thompson Host.

The Hotels

When you stay at a Thompson Hotel, you are welcome as a resident. With intuitive service, each guest is provided a tailored experience, enhancing their personal travel journey and bridging connections to the local perspective. Thompson's unique hotels are timeless destinations, creating distinctive experiences that transform your day, your trip, or even your life.

The Benefits & Perks

We have you covered with an awesome rewards package! Health and welfare plans? We have a range of choices for you and your eligible dependents. Financial wellbeing? Got it! Opt into our 401(k) plan, College Saving Plan, or Employee Stock Purchase Plan. Paid time off including vacation, holidays, and sick leave, paid Family Bonding Time, Adoption Assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, well-being & educational assistance, and many more!

Qualifications

• A friendly and welcoming demeanor
• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• A desire to exceed guest expectations
• Ability to stand for long periods of time.
• An understanding of authentic hospitality and care.
• Work cohesively with colleagues as part of a team
• Flexible schedule - willing and able to work day shifts, evening shifts, weekends and holidays

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

This is not your typical career opportunity. This is the Hyatt Touch.