Overnight Front Office Host / Agent (Full Time)

Thompson Hotels; Denver (CO); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health and welfare plans

401(k) plan

Paid vacation and holidays

Discounted rooms at Hyatt locations

Job summary

Thompson Denver, part of the Hyatt collection, seeks a Front Office professional to deliver luxury service with a focus on overnight guest experiences. You will manage registrations, answer inquiries, and perform Night Audit duties in a fast-paced, guest-centric environment.

Ideal candidates bring a passion for personalized hospitality, strong communication, and the ability to work a flexible schedule including nights, weekends, and holidays. Join a culture of care and superior service.

Qualifications

• Desire to satisfy guests in a fast-paced environment.
• Strong verbal and written communication skills.
• Ability to stand for long periods.
• Flexible schedule including mornings, evenings, weekends and holidays.

Responsibilities

• Overnight front desk duties and Night Audit completion.
• Process guest payments and handle registrations.
• Answer guest inquiries and assist in emergencies.
• Promote hotel services and promotions.

Skills

Verbal & written comms

Customer service

Stand for long periods

Flexible schedule

Job description

Summary

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

Organization- Thompson Denver

When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life.

This is not your typical career opportunity. At Thompson Denver, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment.

We’re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity.

At Thompson, we believe our guests select our Hotel because of our caring and attentive colleagues who are focused on providing intuitive service and meaningful experiences tailored to each guest experience. We are a place where high expectations aren't just met‑they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.

Front Office colleagues are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. As this role is overnight the position will be responsible for carrying out the Night Audit process and completing the overnight shift checklist. Other duties include processing forms of payment, responding to guest inquires, and assisting in the event of emergencies. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!

The budgeted rate for this role is $19.75 + $1/hr. overnight shift premium.

This position is a full-time opening and requires shifts including weekends and holidays.

Benefits

• Health and welfare plans? We have a range of choices for you and your eligible dependents.
• Financial wellbeing? Opt into our 401(k) plan, College Saving Plan or the Employee Stock Purchase Plan.
• We don’t want to leave out our lifestyle benefits including paid vacation, holidays and sick leave, family bonding time, adoption assistance, discounted and complimentary rooms at Hyatt locations across the globe, free colleague meals during shifts, transit passes, wellbeing and educational assistance.
• Don’t forget, full-time and part-time colleagues are able to use accrued vacation time after 90 days of employment!

Our Values

• Empathy
• Integrity
• Respect
• Inclusion
• Experimentation
• Wellbeing

Hyatt is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills
• Ability to stand for long periods of time.
• Ability to work a flexible schedule including mornings, evenings, weekends and holidays