Hotel Operations Leader - Guest Experience & Team Growth

Hilton; Charleston (SC); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Travel perks

Stock purchase plan

Parental leave

Caregiving support

Crisis concierge

Mental health resources

Paid time off

Health plans

Retirement plans

Job summary

Hilton in Charleston, SC seeks an Assistant General Manager to support the General Manager in directing hotel operations and delivering memorable guest experiences. You will oversee multiple departments, drive service standards, and partner with the GM to close efficiency gaps.

Ideal candidates will lead with integrity, cultivate a high‑performing team, and embody Hilton's hospitality values. This is a full-time, on-site leadership position with generous benefits and growth opportunities.

Responsibilities

• Oversee hotel operations: Assist in leading daily operations, including budgeting, forecasting, strategic planning, service delivery, and compliance with brand and company standards
• Lead designated departments: Oversee multiple departments across Hotel Operations and Property Operations
• Ensure high service standards: Monitor guest service delivery, respond to satisfaction trends, and implement improvements that enhance the overall guest experience
• Support operational excellence: Partner with the General Manager to identify efficiency gaps and assist in developing and implementing improvement strategies
• Act as the General Manager delegate: Assume full operational leadership responsibilities in the absence of the General Manager
• Cultivate a high-performing team: Recruit new talent while driving team growth and engagement through performance management, professional development, and recognition programs

Job description

Hilton in Charleston, SC seeks an Assistant General Manager to support the General Manager in directing hotel operations and delivering memorable guest experiences. You will oversee multiple departments, drive service standards, and partner with the GM to close efficiency gaps.

Ideal candidates will lead with integrity, cultivate a high‑performing team, and embody Hilton's hospitality values. This is a full-time, on-site leadership position with generous benefits and growth opportunities.