Front Office & Guest Services Leader

Hyatt Place South Reno; Reno (NV); On-site; USD 52,000 - 78,000; Full time

Job summary

Hyatt Place South Reno is seeking a Front Office Manager to oversee daily operations of the Front Desk and Guest Service areas. You will act as the main liaison for guests and other departments, ensuring resort standards and maximum guest satisfaction.

Responsibilities include managing check-in/check-out, room inventory, staff training, budgeting, forecasting, and maintaining service excellence. Previous hotel leadership and loyalty program knowledge are highly valued.

Qualifications

• Front desk operations experience required.
• Three to five years of management experience required.
• Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred.

Responsibilities

• Oversee front desk operations including guest registration, check-in/check-out and room inventory.
• Lead staff, manage budgets and forecasting for the Front Office department.
• Maintain guest service standards and handle guest issues professionally.
• Drive up-selling of hotel services to maximize occupancy and revenue.
• Review daily VIP arrivals, communicate with departments, and ensure smooth handoffs.

Skills

Front desk operations

Leadership

Guest relations

Budgeting

Staff training

Education

High school diploma

Bachelor's degree preferred

Tools

PMS

PBX

POS

MS Office

Job description

Hyatt Place South Reno is seeking a Front Office Manager to oversee daily operations of the Front Desk and Guest Service areas. You will act as the main liaison for guests and other departments, ensuring resort standards and maximum guest satisfaction.

Responsibilities include managing check-in/check-out, room inventory, staff training, budgeting, forecasting, and maintaining service excellence. Previous hotel leadership and loyalty program knowledge are highly valued.