Front Office Manager

Hyatt Hotels Corporation; Reno (NV); On-site; USD 60,000 - 80,000; Full time

Job summary

Hyatt Place Reno seeks an experienced Front Office Manager to oversee daily Front Office operations, coordinate guest services with Food & Beverage, and uphold Hyatt brand standards. You will lead a team of front desk staff, night audit, and breakfast service to deliver exceptional guest experiences.

Reporting to the General Manager, you’ll manage schedules, monitor KPIs, ensure safety and PCI compliance, and drive guest satisfaction while controlling costs.

Qualifications

• Minimum 2 years of hotel supervisory or management experience.
• Previous Front Office leadership experience required.
• Food & Beverage leadership experience preferred.
• Strong leadership, coaching, and communication skills.
• Experience with hotel property management systems preferred.
• Flexible schedule, including weekends and holidays.

Responsibilities

• Lead all Front Desk operations.
• Ensure exceptional guest arrival and departure experiences.
• Oversee Night Audit functions.
• Manage guest service recovery.
• Monitor room inventory, arrivals, departures, and VIP guests.
• Ensure compliance with Hyatt brand standards.
• Manage daily balancing procedures.
• Oversee daily breakfast operations.
• Directly supervise breakfast cooks and breakfast attendants.
• Oversee The Placery Bar operations.
• Ensure Front Desk team members properly operate the bar according to Hyatt standards.
• Maintain food safety and sanitation compliance.
• Work with Chef on food and beverage inventory and ordering.
• Control food and beverage costs.
• Ensure responsible alcohol service.
• Hire, train, coach, and develop Front Office and Food & Beverage associates.
• Conduct performance reviews and corrective action when necessary.
• Prepare department schedules based on occupancy and business levels.
• Monitor labor productivity and payroll.
• Foster teamwork between Front Office, Housekeeping, Engineering, and Sales.
• Manage Front Office and Food & Beverage labor budgets.
• Control inventory and minimize waste.
• Review daily reports and key performance indicators.
• Respond promptly to guest concerns.
• Lead service recovery efforts.
• Ensure consistent delivery of Hyatt service standards.
• Monitor guest feedback and implement improvements.
• Ensure compliance with Hyatt, Azul Hospitality, OSHA, and local health department regulations.
• Maintain PCI compliance and guest confidentiality.
• Ensure food safety certification requirements are met.

Skills

Leadership

Coaching

Communication

Guest service

Team development

Tools

Hotel property management systems

Job description

Close Inclusive Collection Job Postings Notification

Lead the Heart of Our Hotel — Front Office Manager | Hyatt Place Reno

US - NV - Reno

Posted: Aug 6, 2026

Summary

Department: Operations

Reports To: General Manager

Direct Reports

• Front Desk Supervisors (if applicable)
• Front Desk Agents
• Night Auditors
• Breakfast Cooks

Position Summary

The Front Office Manager is responsible for the daily operation of the Front Office while also overseeing the hotel's Food & Beverage operations, including breakfast service, The Placery Bar, and the Market. Because the Front Office team operates the bar and works closely with the kitchen staff, this position ensures seamless coordination between guest service and food and beverage operations to deliver an exceptional guest experience.

The Front Office Manager leads, coaches, and develops team members while maintaining Hyatt brand standards, operational efficiency, financial performance, and outstanding guest satisfaction.

Essential Responsibilities

Front Office Operations

• Lead all Front Desk operations.
• Ensure exceptional guest arrival and departure experiences.
• Oversee Night Audit functions.
• Manage guest service recovery.
• Monitor room inventory, arrivals, departures, and VIP guests.
• Ensure compliance with Hyatt brand standards.
• Manage daily balancing procedures.

Food & Beverage Operations

• Oversee daily breakfast operations.
• Directly supervise breakfast cooks and breakfast attendants.
• Oversee The Placery Bar operations.
• Ensure Front Desk team members properly operate the bar according to Hyatt standards.
• Maintain food safety and sanitation compliance.
• Work with Chef on food and beverage inventory and ordering.
• Control food and beverage costs.
• Ensure responsible alcohol service.

Leadership & Team Development

• Hire, train, coach, and develop Front Office and Food & Beverage associates.
• Conduct performance reviews and corrective action when necessary.
• Prepare department schedules based on occupancy and business levels.
• Monitor labor productivity and payroll.
• Foster teamwork between Front Office, Housekeeping, Engineering, and Sales.
• Manage Front Office and Food & Beverage labor budgets.
• Control inventory and minimize waste.
• Review daily reports and key performance indicators.

Guest Experience

• Respond promptly to guest concerns.
• Lead service recovery efforts.
• Ensure consistent delivery of Hyatt service standards.
• Monitor guest feedback and implement improvements.

Safety & Compliance

• Ensure compliance with Hyatt, Azul Hospitality, OSHA, and local health department regulations.
• Maintain PCI compliance and guest confidentiality.
• Ensure food safety certification requirements are met.

Qualifications

• Minimum 2 years of hotel supervisory or management experience.
• Previous Front Office leadership experience required.
• Food & Beverage leadership experience preferred.
• Strong leadership, coaching, and communication skills.
• Experience with hotel property management systems preferred.
• Flexible schedule, including weekends and holidays.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

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