Front Office Supervisor: Elevate Guest Experience

Hyatt Regency; Incline Village (NV); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Complimentary room nights

Discounted room rates

Free colleague meals

Wellness reimbursement

Tuition reimbursement

Employee Assistance Program

Career growth opportunities

Job summary

Hyatt Regency Lake Tahoe Resort, Spa and Casino in Incline Village, NV, is seeking an Assistant Front Office Manager to lead the Front Office team and ensure guest-focused operations. The role oversees check-in/check-out, guest requests, cash handling, training, and daily shift management to deliver seamless service.

The ideal candidate will coach Front Desk Agents and Night Auditors, collaborate with Housekeeping and Engineering, maintain records, schedule staff, and model authentic

Qualifications

• Minimum of one year Front Office supervisory experience preferred.
• Hyatt front office experience strongly preferred.

Responsibilities

• Oversee daily Front Office operations including check-in/check-out, room assignments, guest requests, and service recovery.
• Support and coach Front Desk Agents, Night Auditors, and Guest Experience colleagues to deliver consistent, high-quality service.
• Assist with training, onboarding, and development of front office colleagues.
• Monitor and ensure adherence to cash handling policies and front desk procedures.
• Collaborate with Housekeeping, Engineering, and other departments to ensure room readiness and guest satisfaction.
• Maintain accurate records of shifts, audits, guest feedback, and colleague performance.
• Assist in scheduling to ensure appropriate staffing levels based on occupancy and business needs.
• Lead by example in providing genuine hospitality and professional guest interactions.
• Respond to guest concerns and follow through to resolution in a timely and courteous manner.
• Participate in departmental meetings, shift briefings, and hotel-wide communication efforts.

Skills

Guest service focus

Verbal & written communication

Front Office supervision

Front office systems

Leadership

Flexible schedule

Job description

Hyatt Regency Lake Tahoe Resort, Spa and Casino in Incline Village, NV, is seeking an Assistant Front Office Manager to lead the Front Office team and ensure guest-focused operations. The role oversees check-in/check-out, guest requests, cash handling, training, and daily shift management to deliver seamless service.

The ideal candidate will coach Front Desk Agents and Night Auditors, collaborate with Housekeeping and Engineering, maintain records, schedule staff, and model authentic