Front Desk Agent

Hyatt Place Reno; Reno (NV); On-site; USD 28,000 - 45,000; Full time

Job summary

Hyatt Place South Reno is seeking a friendly Front Desk Agent to join our Gallery team in Reno, NV. You will be the first face guests see and the last voice they hear, moving between the front desk, coffee bar, and breakfast area to ensure a smooth stay.

The role blends traditional front desk work with our Gallery service model, requiring strong hospitality skills, attention to detail, and the ability to handle multi-tasking during busy periods. Training is provided for the right candidate.

Qualifications

• Previous hotel front desk, hospitality, retail, or restaurant experience preferred, though we will train the right person.
• Warm, outgoing communication style and genuine comfort talking with guests.
• Solid computer skills; experience with property management systems such as Opera is a plus.
• Strong attention to detail with cash handling and reporting.
• Ability to stay calm and resourceful when things get busy or go wrong.

Responsibilities

• Welcome arriving guests, complete check in and check out efficiently, and process all payment types accurately.
• Answer phones, respond to guest requests, and follow through until each issue is fully resolved.
• Enroll and service World of Hyatt members, and speak knowledgeably about member benefits.
• Prepare and serve items from our Gallery Menu, keep the coffee bar stocked, and support the daily breakfast service.
• Maintain accurate room inventory, process reservations and modifications, and post charges correctly.
• Balance your cash bank and complete shift closing paperwork.
• Communicate clearly with Housekeeping and Engineering so rooms and requests are handled quickly.
• Follow all brand standards, safety procedures, and emergency protocols.
• Keep the Gallery, lobby, and front desk area clean and presentable at all times.

Skills

Front desk experience

Customer service

Communication

Cash handling

Problem solving

Tools

Opera PMS

Job description

Front Desk Agent / Gallery Host
Hyatt Place South Reno | Reno, NV
Managed by Azul Hospitality Group

About the Opportunity

Hyatt Place South Reno is seeking a friendly, dependable Front Desk Agent to join our Gallery team. You are the first face guests see and the last voice they hear, and you set the tone for their entire stay. This role blends traditional front desk work with our Gallery service model, so you will move between the front desk, the coffee bar, and the breakfast area throughout your shift. If you like variety, enjoy talking with people, and take pride in a smooth operation, this is a great fit.

What You Will Do

• Welcome arriving guests, complete check in and check out efficiently, and process all payment types accurately
• Answer phones, respond to guest requests, and follow through until each issue is fully resolved
• Enroll and service World of Hyatt members, and speak knowledgeably about member benefits
• Prepare and serve items from our Gallery Menu, keep the coffee bar stocked, and support the daily breakfast service
• Maintain accurate room inventory, process reservations and modifications, and post charges correctly
• Balance your cash bank and complete shift closing paperwork
• Communicate clearly with Housekeeping and Engineering so rooms and requests are handled quickly
• Follow all brand standards, safety procedures, and emergency protocols
• Keep the Gallery, lobby, and front desk area clean and presentable at all times

What You Bring

• Previous hotel front desk, hospitality, retail, or restaurant experience preferred, though we will train the right person
• Warm, outgoing communication style and genuine comfort talking with guests
• Solid computer skills; experience with a property management system such as Opera is a plus
• Strong attention to detail with cash handling and reporting
• Ability to stay calm and resourceful when things get busy or go wrong
• Flexible availability including mornings, evenings, weekends, and holidays
• Must be at least 18 years of age and legally authorized to work in the United States
• Food handler card required, or the willingness to obtain one within 30 days of hire
• TIPS or comparable alcohol service certification preferred

Physical Requirements

Able to stand and walk for the majority of an eight hour shift, lift and carry up to 25 pounds, and occasionally bend, reach, and push service carts.

Schedule

Flexible Schedule.

Azul Hospitality Group is an equal opportunity employer. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Source: Hospitality Online