Front Office & Guest Experience Leader

Rebel Hotel Company; Washington (District of Columbia); On-site; USD 60,000 - 75,000; Full time

Job summary

Rebel Hotel Company seeks a Front Office Manager to oversee the Front Office, ensuring attentive, friendly, efficient and courteous service from check-in to check-out, while maximizing room revenue and occupancy. This management role requires dedication to guest satisfaction and daily leadership to maintain service scores.

The position expects management-level commitment to complete job responsibilities, including long or flexible hours as needed to uphold hotel standards and guest experiences.

Responsibilities

• The Front Office Manager is responsible for ensuring the operation of the Front Office in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
• Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities and maintain the hotel's guest service scores.

Job description

Rebel Hotel Company seeks a Front Office Manager to oversee the Front Office, ensuring attentive, friendly, efficient and courteous service from check-in to check-out, while maximizing room revenue and occupancy. This management role requires dedication to guest satisfaction and daily leadership to maintain service scores.

The position expects management-level commitment to complete job responsibilities, including long or flexible hours as needed to uphold hotel standards and guest experiences.