Front Office Leader: Guest Experience & Service Champion

Joella; Perrysburg (OH); Hybrid; USD 47,000 - 54,000; Full time

Benefits offered by this job

Daily Pay

Telemedicine

Health Insurance

401(k) Match

Paid Time Off

Holiday Pay

Pet Insurance

Employee Assistance Program

Discounts on events/electronics

Job summary

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead the front desk team and ensure exceptional guest experiences in a multi-property hospitality environment.

The candidate will oversee daily room status, staffing, and budget considerations while maintaining high service standards and a positive guest relations culture. This on-site role requires flexibility for nights, weekends, and holidays.

Qualifications

• Minimum of three (3) years in similar leadership role.
• High School education, post-high school education preferred.
• Knowledge of hotel Front Desk operations.

Responsibilities

• Monitors daily status of rooms, rates, discount rates and packages.
• Maintains current list of available rooms for walk situations.
• Coordinates blocking of rooms.
• Acts as the "Service Champion" for the Front Office and creates a positive atmosphere for guest relations
• Ensures recognition of employees is taking place across areas of responsibility.
• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
• Solicits employee feedback, utilizes an "open door" policy, and reviews employee satisfaction results to identify and address employee problems or concerns.
• Ensures staff communicates effectively with the Housekeeping team.
• Maintains productive relationship with Valet Parking provider .
• Regularly reviews department budget to meet budgeted wages and general expenses.
• Checks printed registration cards against information on arrival report and rectifies any discrepancies.
• Ensures prompt and courteous service to guests.
• Pre- registers guests according to standards.
• Completes and monitors employee schedule .
• Monitors VIP arrivals.
• Keeps track of rooms to ensure accurate status and readiness for check-in.
• Hires, coaches and disciplines direct reports.
• Interacts positively and professionally with guests to resolve issues.
• Acts as Manager on Duty as required .
• Works nights, weekends, and holidays as necessary.
• Perform various other duties as assigned to meet business objectives

Skills

Strong leadership

Effective communication

Guest relations

Front desk operations

Education

High School diploma

Hospitality leadership experience

Job description

Schulte Hospitality Group is seeking a dynamic Front Office Manager to lead the front desk team and ensure exceptional guest experiences in a multi-property hospitality environment.

The candidate will oversee daily room status, staffing, and budget considerations while maintaining high service standards and a positive guest relations culture. This on-site role requires flexibility for nights, weekends, and holidays.