Director of Front Office

Blue Sky Hospitality Solutions; Schaumburg (IL); On-site; USD 95,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Vacation/Paid Time Off

401(k)

Leadership development opportunities

Discounts on hotel rooms, dining, and娱

Job summary

Hyatt Regency Schaumburg, a premier full-service hotel, seeks a hands-on Director of Front Office to lead operations and deliver exceptional guest experiences. You will drive service excellence, develop a high-performing team, and ensure every interaction aligns with brand standards.

The role requires strong leadership, collaboration across departments, and a focus on maintaining operational efficiency and guest satisfaction in a dynamic hotel environment.

Qualifications

• Previous Front Office leadership experience in a hotel environment.
• Strong communication and problem-solving skills focused on guests and staff.
• Proven ability to develop, motivate, and lead teams while managing multiple priorities.

Responsibilities

• Oversee all Front Office operations to ensure seamless guest service.
• Develop strategies to improve financial performance and guest satisfaction.
• Lead, coach, and mentor the Front Office team with performance evaluations and training.
• Ensure adherence to hotel policies, guest service standards, and brand requirements.
• Collaborate with other departments to promote exceptional guest experiences.
• Monitor guest satisfaction scores and drive continuous improvement.
• Foster a positive, service-focused team culture.

Skills

Front Office leadership

Communication

Team leadership

Problem-solving

PMS experience

Tools

PMS systems

POS systems

Job description

Who We Are

The Hyatt Regency Schaumburg is an upscale, full-service hotel conveniently located across from Woodfield Mall and just 15 minutes from O’Hare International Airport. The hotel offers an elevated guest experience designed to meet the needs of discerning travelers who value quality, service, and comfort without compromise.

A key part of the Hyatt Regency Schaumburg’s continued success will be the leadership of a hands-on Director of Front Office who is passionate about creating exceptional guest experiences, developing a high-performing team, and ensuring every interaction leaves a positive and lasting impression.

We are currently seeking a dynamic Director of Front Office to lead our front office operations and help drive service excellence across the hotel.

What You’ll Do

• Oversee all Front Office operations to ensure seamless, efficient, and exceptional guest service.


• Develop and implement department strategies that improve financial performance, operational efficiency, and guest satisfaction.


• Lead, coach, and mentor the Front Office team, including performance management, evaluations, training, and associate development.


• Ensure consistent adherence to hotel policies and procedures, guest service standards, and brand requirements.


• Collaborate with other hotel departments to promote strong communication, operational alignment, and an exceptional overall guest experience.


• Monitor and analyze guest satisfaction scores and other performance metrics, identifying opportunities and implementing action plans to continuously improve results.


• Foster a positive, service-focused team culture that encourages accountability, engagement, and professional growth.

What You’ll Bring

• Previous Front Office leadership experience, preferably in a full-service hotel environment.


• Strong communication, leadership, and problem-solving skills with a focus on both guest and associate satisfaction.


• Demonstrated ability to develop, motivate, and lead teams while managing multiple operational priorities.


• Experience with hotel systems, including PMS and POS platforms, and a strong understanding of Front Office operations and procedures.


• Proven ability to drive performance results while maintaining high hospitality and service standards.


• A hands-on leadership style with a genuine commitment to creating memorable guest experiences.

What You Can Look Forward To

• Medical, Dental, and Vision insurance


• Vacation/Paid Time Off


• 401(k)


• Leadership development opportunities


• Discounts on hotel rooms, dining, and other travel and entertainment experiences

This position is located at a hotel where Hyatt is not the employer. Individuals working at this hotel may be employed by a third-party management company that is responsible for employment-related benefits and obligations at this location.