Front Office- Full Time

MD PEDIATRIC ASSOCIATES; Flower Mound (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

MD Pediatric Associates in Flower Mound, TX is seeking a patient-centered clinic receptionist to support front desk operations in a busy pediatric practice. You will greet patients, verify insurance, collect demographics, and coordinate with providers and staff to ensure smooth patient flow.

The role requires strong customer service, clear communication, basic medical terminology knowledge, and adherence to HIPAA guidelines.

Qualifications

• Exhibits excellence in customer service
• Demonstrates strong written and verbal communication skills
• Basic knowledge of medical terminology preferred
• Familiarity with state and federal regulations and HIPAA guidelines
• Strong time management skills and organizational abilities
• Maintains confidentiality of patient and company information
• Adheres to company policies and procedures regarding HIPAA and infection control

Responsibilities

• Adheres to MDPA Code of Conduct, Mission, Vision, and Value Statements
• Treat patients, visitors and colleagues with compassion and respect
• Prioritize patient quality and customer service
• Maintain assigned schedule and report attendance per policy
• Coordinate with staff to ensure high-quality care and services
• May cover other shifts or clinic locations as needed
• Check patients in promptly and ensure procedures are followed
• Keep patients informed of clinic processes and wait times
• Ensure the clinic remains clean, orderly, and compliant with standards
• Support team to optimize clinic efficiency and patient flow
• Guide patients through forms, scheduling, and Follow My Health procedures
• Review patient paperwork for completeness and insurance information
• Explain insurance benefits and patient responsibilities
• Answer clinic phone calls and direct queries appropriately
• Complete daily checklists and document payments
• Participate in staff meetings and training
• Collaborate with managers, providers, and staff to maintain satisfaction
• Maintain HIPAA confidentiality and comply with infection control policies
• Attend required trainings and follow safety protocols
• Support community activities and marketing initiatives
• Assist with reviews and surveys and overall clinic goals

Skills

Customer service

Medical terminology

Written and verbal communication

HIPAA compliance

Time management

Confidentiality

Interpersonal skills

Organizational skills

Professionalism

Education

High School Diploma or Equivalent

Tools

Basic computer knowledge

Job description

Qualifications:

• Must have the following competencies: Integrity | Professionalism | Initiative | Excellent Interpersonal Skills | Confidentiality | Customer/Patient Focus | Time Management | Communication Proficiency | Organizational Skills | High Energy Level

• Education, Licensure, & Certification Requirements:

• High School Diploma or Equivalent required

• Experience Requirements:

• One (1)+ years of customer service experience required

• One (1)+ years in a medical office setting preferred

• Knowledge, Skills, and Abilities Requirements:

• Basic knowledge of medical terminology preferred.

• Demonstrates excellence in customer service

• Demonstrates strong written and verbal communication skills

• Basic knowledge of computers and programs

• Time management skills

• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Duties/Responsibilities:

• Adheres to MDPA Code of Conduct, Mission, Vision, and Value Statements

• Treat patients, visitors and colleagues with compassion and respect

• Places emphasis on patient quality and customer service

• Works assigned schedule and notifies Management of absence or tardiness according to policy and practice

• Work with all staff to ensure efforts are coordinated and that patients receive high quality care and services

• May be required to cover other shifts and may be required to help cover another clinic locations

• Check in patients in a timely manner and ensure all check in procedures are followed.

• Keep patient informed of clinic process

• Keep the clinic clean,orderly and in compliance with company policy and standards. Ensures a pleasant waiting room and monitors adequate patient/visitors seating. Notify manager of any unusual circumstances

• Work as a team member to ensure clinic efficiencies are within guidelines

• Guide patient through the administrative process, Forms, Follow My Health, Chadis ADD scheduling protocol

• Review all patient paperwork to ensure completeness. Insures collection of all necessary insurance and demographic information. Immediately return to patients all Insurance Cards/Driver Licenses

• Verifies insurance timely and accurately

• Explains insurance benefits and patient responsibility

• Answers phone calls to the clinic. Provides information and refers questions to the appropriate staff member as needed

• Completes daily checklist after each shift. Includes all forms of payment are accounted for and documented

• Participates in staff meetings, keeps informed of information, policies, and expectations

• Work with Managers, Providers and all clinic staff to maintain high customer satisfaction

• Maintain confidentiality of patient, employee and proprietary business information. Understands and follows all company policy and procedures regarding HIPAA

• Timely completes and maintains required and mandatory training

• Follows all company policies pertaining to infection control and hand hygiene

• Follow OSHA and MDPA policies pertaining to safe and secure environment for patients and staff

• Is supportive of company-sponsored community activities and marketing initiative

• Participates in successful completion of reviews and surveys

• Attends all required meetings and training in-services

• Performs other duties that may be necessary or in the best interest of the organization

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person