Front Office- Flexible Part Time

MD PEDIATRIC ASSOCIATES; Flower Mound (TX); Hybrid; USD 21,000 - 26,000; Part time

Job summary

MD Pediatric Associates is seeking a part-time front desk/clerical team member for in-person shifts in Flower Mound. The role focuses on patient check-in, documentation, and insurance verification to ensure smooth clinic operations.

The ideal candidate has strong customer service skills, basic medical terminology knowledge, and the ability to collaborate with Providers and staff to deliver high-quality care.

Qualifications

• High school diploma or equivalent required.
• 1+ years of customer service experience required.
• 1+ years in a medical office setting preferred.
• Basic knowledge of medical terminology preferred.
• Demonstrates excellence in customer service.
• Demonstrates strong written and verbal communication skills.
• Basic knowledge of computers and programs.
• HIPAA guidelines understanding.

Responsibilities

• Adheres to MDPA Code of Conduct and values statements.
• Treat patients, visitors and colleagues with compassion and respect.
• Focus on patient quality and customer service.
• Work assigned schedule and notify management of absence or tardiness.
• Coordinate with staff to ensure high-quality care and services.
• May cover other shifts or clinics as needed.
• Check in patients promptly and follow procedures.
• Inform patients about clinic processes.
• Maintain a clean, orderly clinic and waiting area.
• Help ensure clinic efficiencies within guidelines.
• Guide patients through administrative processes (insurance, forms, scheduling).
• Verify and collect insurance and demographic information.
• Explain insurance benefits and patient responsibilities.
• Answer clinic calls and route questions to the right staff.
• Complete daily shift checklist and document payments.

Skills

Integrity

Professionalism

Initiative

Interpersonal Skills

Confidentiality

Customer/Patient Focus

Time Management

Communication Proficiency

Organizational Skills

High Energy Level

Education

High School Diploma or Equivalent

Tools

MS Office

Electronic Medical Records (EMR)

Job description

Qualifications:

• Must have the following competencies: Integrity | Professionalism | Initiative | Excellent Interpersonal Skills | Confidentiality | Customer/Patient Focus | Time Management | Communication Proficiency | Organizational Skills | High Energy Level

• Education, Licensure, & Certification Requirements:

• High School Diploma or Equivalent required

• Experience Requirements:

• One (1)+ years of customer service experience required

• One (1)+ years in a medical office setting preferred

• Knowledge, Skills, and Abilities Requirements:

• Basic knowledge of medical terminology preferred.

• Demonstrates excellence in customer service

• Demonstrates strong written and verbal communication skills

• Basic knowledge of computers and programs

• Time management skills

• Knowledge of state and federal regulations for this position; general understanding of HIPAA guidelines

Duties/Responsibilities:

• Adheres to MDPA Code of Conduct, Mission, Vision, and Value Statements

• Treat patients, visitors and colleagues with compassion and respect

• Places emphasis on patient quality and customer service

• Works assigned schedule and notifies Management of absence or tardiness according to policy and practice

• Work with all staff to ensure efforts are coordinated and that patients receive high quality care and services

• May be required to cover other shifts and may be required to help cover another clinic locations

• Check in patients in a timely manner and ensure all check in procedures are followed.

• Keep patient informed of clinic process

• Keep the clinic clean,orderly and in compliance with company policy and standards. Ensures a pleasant waiting room and monitors adequate patient/visitors seating. Notify manager of any unusual circumstances

• Work as a team member to ensure clinic efficiencies are within guidelines

• Guide patient through the administrative process, Forms, Follow My Health, Chadis ADD scheduling protocol

• Review all patient paperwork to ensure completeness. Insures collection of all necessary insurance and demographic information. Immediately return to patients all Insurance Cards/Driver Licenses

• Verifies insurance timely and accurately

• Explains insurance benefits and patient responsibility

• Answers phone calls to the clinic. Provides information and refers questions to the appropriate staff member as needed

• Completes daily checklist after each shift. Includes all forms of payment are accounted for and documented

• Participates in staff meetings, keeps informed of information, policies, and expectations

• Work with Managers, Providers and all clinic staff to maintain high customer satisfaction

• Maintain confidentiality of patient, employee and proprietary business information. Understands and follows all company policy and procedures regarding HIPAA

• Timely completes and maintains required and mandatory training

• Follows all company policies pertaining to infection control and hand hygiene

• Follow OSHA and MDPA policies pertaining to safe and secure environment for patients and staff

• Is supportive of company-sponsored community activities and marketing initiative

• Participates in successful completion of reviews and surveys

• Attends all required meetings and training in-services

• Performs other duties that may be necessary or in the best interest of the organization

Job Type: Part Time

Schedule:

• Day shift
• Monday to Friday
• Weekend availability

Work Location: In person