Security Supervisor ($32.60/hour)

Grand Hyatt; Seattle (WA); On-site; USD 93,192,000 - 95,110,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) & Retirement Savings Plan

Paid Time Off

Tuition Reimbursement

ORCA Pass subsidy

Discounted parking

Discounted rooms

Free colleague meals

Hyatt Colleague discount program

Job summary

Join us at Grand Hyatt Seattle as Security Supervisor, part of a cluster including Hyatt at Olive 8 and Hyatt Regency Seattle. You will lead a team, enhance guest safety, handle emergencies, and contribute to an award-winning culture that values service excellence.

The role emphasizes strong customer service leadership; security background is not required. Competitive hourly pay and comprehensive benefits support your work and well‑being.

Qualifications

• 1–3 years experience in a supervisory level role.
• Must have customer service experience.
• Effective verbal and written communication with guests and colleagues.
• Open availability including evenings, weekends and holidays.
• Ability to stand for long periods and walk moderate distances.

Responsibilities

• Oversee safety and security of the hotel and property cluster.
• Respond to guest and employee emergencies and complete incident reports.
• Submit weekly security recaps to Area Director of Security.
• Support and train staff; review weekly performance metrics.
• Attend supervisor and department meetings; lead a team of colleagues in guest interactions.

Skills

Customer service leadership

Supervisory experience

Effective communication

Guest and colleague communication

Team leadership

Customer service experience

Tools

Basic computer skills

Job description

Summary

Join us for an incredible opportunity to be a part of our Security leadership team as our Security Supervisor at the Grand Hyatt Seattle. The Security Supervisor will support our multi-property cluster comprised of Hyatt at Olive 8, Hyatt Regency Seattle, and Grand Hyatt Seattle. If you have leadership experience in customer service, we look forward to hearing from you!

As a Great Place to Work in the U.S. for thirteen years running, it's an award-winning culture where you can bring your whole self to work every day, coupled with benefits that empower you to defy expectations and seek excellence.

The Security Supervisor is responsible for overseeing the safety and security of the hotel. This individual will respond to guest and employee emergencies, complete incident reports, submit weekly recaps to the Area Director of Security, support and train staff, review weekly performance metrics, attend and participate in supervisor and department meetings. This Supervisor, along with our Area Director of Security, Assistant Director, and Security Supervisors, leads a team of colleagues who are in constant interaction with our guests and fellow colleagues. Therefore, strong customer service leadership experience is a top priority when considering candidates for this position, and security experience is not required.

The hourly rate range for this position is $32.60/hour to $33.25/hour. The starting rate for this position is $32.60/hour. This position also has an established rate for colleagues who have remained in the position for four years or more with Hyatt Hotels, which is currently $33.25/hour.

As a colleague, we have you covered with awesome benefits and perks!

Benefits

• Medical Insurance for you and your dependents for less than $125 per month, after 30 days of employment
• Dental Insurance
• Vision Insurance
• 401(k) & Retirement Savings Plan (RSP)
• Basic Life Insurance
• Short Term Disability Insurance
• New Child Leave & Adoption Assistance
• Paid Time Off
• Full-Time Colleagues:
  • 10 days (80 hours) vacation earned upon completing 1-4 years of service
  • 15 days (120 hours) vacation earned upon completing 5-9 years of service
  • 20 days (160 hours) vacation earned upon completing 10+ years of service
• (2) Floating Holidays per year
• (6) Paid Holidays per year
• Regular Part-Time Colleagues: Pro-rated vacation hours earned on 1-year anniversary based on average weekly hours worked during the previous 12 months of employment
• Compassionate Leave
• Seattle Paid Sick & Safe Time
• Extended Illness Days – unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year

Perks

• Employee Assistance Program
• Free Uniforms and Cleaning of your Uniform
• Discounted parking
• Discounted Rooms at any participating Hyatt location starting on your first day of employment
• Up to 12 complimentary rooms at any participating Hyatt location after 90 days of service
• Free colleague meals during shift
• Hyatt Colleague discount program
• Tuition Reimbursement
• ORCA Pass subsidy
• Discounted parking

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• A true desire to satisfy the needs of others in a fast paced environment
• Must be able to effectively communicate with guests and colleagues
• Professional verbal and written communication skills
• 1-3 years experience in supervisory level role
• Must have customer service experience
• Candidates should have open availability to include evenings, weekends, and holidays
• Ability to stand for long periods of time and walk moderate distances
• Proficient in basic computer skills