Front Desk Operations Supervisor

Hyatt Hotels Corporation; Truckee (CA); On-site; USD 31,684 - 41,328; Full time

Benefits offered by this job

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Supp​

Growth and Development Opportunities

Free Parking

Seasonal Retention Bonus

Discounts on local food, fitness, rec​

Monthly associate recognition and​ 4r​

Department celebrations

Competitive Pay

Job summary

Hyatt Vacation Club (HVC) is seeking a Front Desk Ops Supervisor to ensure smooth guest check-ins, manage room assignments, and issue keys while maintaining high standards of service.

Available shifts include 2nd shift with weekend and holiday availability; the role emphasizes guest experience, collaboration with staff, and adherence to safety and company policies.

Responsibilities

• Processes all guest check-ins, verifies guest identity and form of payment, assigns rooms, and activates/issues room keys.
• Accommodates guest requests, contacting appropriate staff if necessary.
• Follows up to ensure requests have been met.

Job description

Shift: 2nd; must be available to work weekends and holidays

Position type: Full Time

Hourly Wages: $27.00

At Hyatt Vacation Club (HVC), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Front Desk Ops Supervisor at HVC, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where everyone is connected by care and inclusivity.

Where great benefits lead to a life fulfilled.

Competitive Pay

Credit Union Membership

Tuition Reimbursement

Professional Counseling & Family Support

Growth and Development Opportunities

*Benefit Eligibility will vary by position

Site Specific Perk:

Free Parking

Department celebrations

Monthly associate recognition and reward programs

Discounts on local food, fitness, recreation

Seasonal Retention Bonus

As a Front Desk Ops Supervisor, a typical day will include:

Processes all guest check-ins, verifies guest identity, and form of payment, assigns rooms, and activates/issues room keys.

Accommodates guest requests, contacting appropriate staff if necessary.

Follows up to ensure requests have been met.

Complies and reviews daily reports/logs/contingency lists.

Answers, records, and processes all guest calls, requests, questions, or concerns.

Secures valid forms of payment (e.g., credit card, cash) before issuing room keys.

Guest Experience and Company Standards

Welcome and greet guests and anticipate and address their needs.

Interact with colleagues and guests professionally and promptly.

Contribute to team goals.

Always follow company policies and safety procedures.

To Become a Front Desk Ops Supervisor at HVC:

Available to work various shifts, holidays, and both weekend days.

Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.

Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.

Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.

Hyatt Vacation Ownership is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.

Hyatt Regency Bellevue on Seattle's Eastside | Bellevue , WA , US