Front Office & Eligibility Coordinator - Patient Access

LifeLong Medical Care; Richmond (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid holidays

FSA

403(b) plan

Job summary

LifeLong Medical Care in Richmond, CA seeks a Front Office & Eligibility Coordinator to join Jenkins Urgent Care. The role covers reception, registration, scheduling and eligibility screening to support patient-centered primary care in a community health setting.

This is a full-time, benefit-eligible position at 40 hours per week; compensation is $22/hour with comprehensive benefits and SEIU-UHW representation as defined in the CBA. Team collaboration and efficient patient flow are essential.

Qualifications

• Reception and customer service experience preferred.
• Strong scheduling, registration and eligibility screening skills.
• Ability to work in a multi-disciplinary team in a community health setting.

Responsibilities

• Greets patients and visitors warmly and provides friendly front desk service.
• Handles patient reception, registration, check-in and scheduling of future appointments.
• Performs data entry, scanning and validation of documents and cards.
• Manages patient flow between front and back offices.
• Prepares eligibility information for each scheduled clinic patient at least two days in advance.
• Answers clinic phones and directs calls; makes follow-up calls as needed.
• Collects co-pays and manages cash; reports to accounts payable as required.
• Attends eligibility process meetings and shares information with clinic staff; may require off-site travel.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintains waiting areas and reception desk appearance.
• Receives and distributes mail, faxes, interoffice items and packages.
• Maintains inventory of front desk supplies and forms.
• Enters and maintains provider templates under supervision.
• Generates correspondence as requested.
• Keeps statistical records as requested by supervisors.

Job description

LifeLong Medical Care in Richmond, CA seeks a Front Office & Eligibility Coordinator to join Jenkins Urgent Care. The role covers reception, registration, scheduling and eligibility screening to support patient-centered primary care in a community health setting.

This is a full-time, benefit-eligible position at 40 hours per week; compensation is $22/hour with comprehensive benefits and SEIU-UHW representation as defined in the CBA. Team collaboration and efficient patient flow are essential.