Front Office Coordinator (5177)

Lifelong Medical Care; Oakland (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical, Dental, Vision

10 paid holidays

403(b) retirement savings plan

Job summary

LifeLong Medical Care is seeking a Front Office Coordinator at our Oakland TRUST Health Center to ensure efficient front desk operations, including reception, registration, and appointment scheduling. You will support a multi-disciplinary team within a community health setting and work under the Center Supervisor.

The role emphasizes friendly patient interactions, accurate data entry, and managing patient flow and communications, with eligibility and cash handling responsibilities.

Qualifications

• High school diploma or GED required.
• One year experience in the medical field preferred.
• Excellent customer service and ability to maintain confidentiality.
• Proficient in standard office software (Microsoft).

Responsibilities

• Greets all patients and visitors in a warm and friendly manner.
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments.
• Performs computer data entry, document and card scanning and validation.
• Manages patient flow from front to back office.
• Answers clinic phones and directs calls appropriately; makes follow-up calls.
• Responsible for collecting visit copays and cash collections management.
• Maintains appearance of waiting areas and reception desk.
• Receives and distributes all incoming correspondence and packages.
• Maintains inventory of front desk supplies and forms.
• Enters and maintains provider templates under supervision.
• Generates correspondence as requested.
• Keeps statistical records as requested.

Skills

Strong organizational skills

Interpersonal skills

Customer service

Multicultural sensitivity

Teamwork

Proactive attitude

Education

High School

Bachelor's degree in health science

Tools

Microsoft Office

Job description

Job Details

• Job Location: Trust Health Center - Oakland, CA 94612
• Position Type: Full Time
• Education Level: High School
• Salary Range: $22.00 - $22.00 Hourly
• Job Shift: Day
• Job Category: Admin - Clerical

The Front Office Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. Under the general supervision of the Center Supervisor, the Front Office Coordinator is responsible for ensuring efficient and friendly front office operations including reception, appointment scheduling, patient registration and check-in, telephone operation and financial eligibility and cash collection.

This is a full time, benefit eligible position, at our Oakland TRUST Health Center.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Compensation: $22/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including ten paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned

Qualifications

• Strong organizational, administrative and problem-solving skills, and ability to be flexible and adaptive to change
• Excellent interpersonal, verbal, and written skills and ability to effectively work with people from diverse backgrounds and be culturally sensitive
• Ability to prioritize competing work demands and tasks from clients or staff
• Ability to work effectively and calmly under pressure in a positive, friendly manner
• Work in a team-oriented environment with a number of professionals with different work styles and support needs
• Conduct oneself in external settings in a way that reflects positively on LifeLong Medical Care as an organization of professional, confident and sensitive staff
• Make appropriate use of knowledge/ expertise/ connections of other staff
• Be creative and mature with a "can do", proactive attitude and an ability to continuously "scan" the environment, identifying and taking advantage of opportunities for improvement

Job Requirements

• High school diploma or GED
• One year experience in the medical field
• Excellent customer service and ability to maintain confidentiality
• Proficient in standard office software (Microsoft)

Job Preferences

• Bachelor’s degree in health science or a related field
• Proficient in Electronic Health Records (EHR) and Electronic Practice Management Systems (EPM)
• Experience in working in a community health center