Front Office & Eligibility Coordinator

LifeLong Medical Care; Richmond (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical insurance

Dental

Vision

Paid holidays

FSA

403(b) plan

Job summary

LifeLong Medical Care in Richmond, CA seeks a Front Office & Eligibility Coordinator to join Jenkins Urgent Care. The role covers reception, registration, scheduling and eligibility screening to support patient-centered primary care in a community health setting.

This is a full-time, benefit-eligible position at 40 hours per week; compensation is $22/hour with comprehensive benefits and SEIU-UHW representation as defined in the CBA. Team collaboration and efficient patient flow are essential.

Qualifications

• Reception and customer service experience preferred.
• Strong scheduling, registration and eligibility screening skills.
• Ability to work in a multi-disciplinary team in a community health setting.

Responsibilities

• Greets patients and visitors warmly and provides friendly front desk service.
• Handles patient reception, registration, check-in and scheduling of future appointments.
• Performs data entry, scanning and validation of documents and cards.
• Manages patient flow between front and back offices.
• Prepares eligibility information for each scheduled clinic patient at least two days in advance.
• Answers clinic phones and directs calls; makes follow-up calls as needed.
• Collects co-pays and manages cash; reports to accounts payable as required.
• Attends eligibility process meetings and shares information with clinic staff; may require off-site travel.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintains waiting areas and reception desk appearance.
• Receives and distributes mail, faxes, interoffice items and packages.
• Maintains inventory of front desk supplies and forms.
• Enters and maintains provider templates under supervision.
• Generates correspondence as requested.
• Keeps statistical records as requested by supervisors.

Job description

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eligibility Coordinator to work at our Jenkins Urgent Care. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The Front Office & Eligibility Coordinator is responsible for ensuring efficient and friendly front office operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.

This is a full time, benefit eligible position, working 40 hours per week.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits

Compensation: $22/hour. We offer excellent benefits including medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned