Front Office & Eligibility Specialist

Lifelong Medical Care; Berkeley (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator at the West Berkeley Health Center in Berkeley, CA. The role supports reception, registration and scheduling, ensuring efficient front desk operations and accurate eligibility prep for scheduled patients.

The position requires a good customer service mindset, confidentiality, and basic Microsoft Office skills; bilingual English/Spanish/Arabic is a plus and the team collaborates in a diverse community health setting.

Qualifications

• High school diploma or GED required.
• Excellent customer service and ability to maintain confidentiality.
• Proficient in standard office software (Microsoft).
• Bilingual English/Spanish/Arabic helpful.

Responsibilities

• Greets patients and visitors warmly and provides positive customer service.
• Handles patient reception, registration, check-in and scheduling future appointments.
• Performs data entry, document and card scanning and validation.
• Manages patient flow from front to back office.
• Prepares eligibility information for each scheduled clinic patient two days ahead.
• Answers clinic phones and directs calls; makes follow-up calls.
• Collects visit copays and manages cash receipts.
• Attends eligibility process meetings and shares information with staff.

Skills

Strong organizational

Excellent interpersonal skills

Verbal and written communication

Ability to work under pressure

Education

High school diploma or GED

Bachelor’s degree in health science (preferred)

Tools

Microsoft Office

Job description

LifeLong Medical Care is seeking a Front Office & Eligibility Coordinator at the West Berkeley Health Center in Berkeley, CA. The role supports reception, registration and scheduling, ensuring efficient front desk operations and accurate eligibility prep for scheduled patients.

The position requires a good customer service mindset, confidentiality, and basic Microsoft Office skills; bilingual English/Spanish/Arabic is a plus and the team collaborates in a diverse community health setting.