Front Office & Eligibility Coordinator

LifeLong Medical Care; Richmond (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid holidays

403(b) retirement savings

Job summary

LifeLong Medical Care in Richmond CA seeks a Front Office & Eligibility Coordinator to join our Jenkins Family Medicine Residency Program. You will manage front desk operations, patient registration, scheduling, eligibility screening, and cash collection, supporting a multidisciplinary team in a community health setting.

This is a full-time position with benefits. You will be part of a unionized workplace under SEIU-UHW, with salaries set by the CBA, and contribute to patient access across our

Qualifications

• Experience operating front desk in a healthcare setting.
• Experience handling eligibility and patient registration.
• Strong customer service and communication skills.

Responsibilities

• Greet patients and visitors warmly and provide courteous service.
• Handle patient reception, registration, check-in, and scheduling.
• Perform data entry, document and card scanning and validation.
• Manage patient flow from front to back office.
• Prepare eligibility information for each clinic patient at least two days prior.
• Answer clinic phones and route calls; make follow-up calls.
• Collect copays and manage cash; forward cash to A/P as needed.
• Attend eligibility process meetings and share information with clinic staff.
• Assist patients with Medi-Cal, CalFresh, HealthPac, CARES, and other programs.
• Maintain waiting area appearance and reception desk.
• Receive and distribute mail, faxes, and packages.
• Maintain inventory of front desk supplies and forms.
• Enter and maintain provider templates under supervision.
• Generate correspondence and keep statistical records.
• Perform other duties as assigned.

Skills

Front desk operations

Eligibility screening

Appointment scheduling

Patient reception

Cash handling

Job description

Supporting Community Healthcare is a rewarding role. LifeLong Medical Care is looking for a Front Office & Eligibility Coordinator to work at our Jenkins Family Medicine Residency Program, in Richmond CA. The Front Office & Eligibility Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. The Front Office & Eligibility Coordinator is responsible for ensuring efficient and friendly front office operations as well as preparing all eligibility information for each scheduled patient. Responsibilities include reception, appointment scheduling, patient registration and check-in, eligibility screening, telephone operation and cash collection management.

This is a full time, benefit eligible position, working 40 hours per week.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits

Compensation: $22/hour. We offer excellent benefits including: medical, dental, vision (including dependent and domestic partner coverage), generous leave benefits including nine paid holidays, Flexible Spending Accounts, 403(b) retirement savings plan.

Responsibilities

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Responsible for preparing all eligibility information for each scheduled clinic patient at least two days ahead of the appointed time
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Attends all meetings that apply to the eligibility process and shares the information with appropriate clinic personnel. These meetings are typically off-site and may require the use of personal vehicle or other transit.
• Assists patients with referrals to Medi-Cal, CalFresh, HealthPac, CARES and other programs.
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned