Front Office Coordinator

LifeLong Medical Care; Oakland (CA); On-site; USD 25,003 - 35,610; Full time

Benefits offered by this job

Medical

Dental

Vision

Ten paid holidays

Flexible Spending Accounts

403(b) retirement savings plan

Job summary

LifeLong Medical Care in Oakland seeks a Full-Time Front Office Coordinator to support general primary care services in a community health setting. You will handle reception, registration, appointment scheduling, check-in, and phone operations under supervision of the Center Supervisor.

As part of a SEIU-UHW represented team, you will manage copays and cash collections, maintain front desk appearance, and assist with data entry and provider templates as needed.

Qualifications

• Front desk experience in a healthcare setting is preferred.
• Ability to handle multiple tasks with attention to detail.
• Strong communication and interpersonal skills.

Responsibilities

• Greet patients and visitors warmly with professional demeanor.
• Manage reception, intake, check-in and scheduling of appointments.
• Perform data entry, document and card scanning and validation.
• Manage patient flow from front to back office.
• Answer clinic phones and direct calls; make follow-up calls.
• Collect copays and manage cash and deposits.
• Maintain waiting areas and front desk supplies.

Skills

Customer service

Phone handling

Appointment scheduling

Cash handling

Job description

The Front Office Coordinator will work with a multi-disciplinary team in the delivery of general primary care medical services in a community health setting. Under the general supervision of the Center Supervisor, the Front Office Coordinator is responsible for ensuring efficient and friendly front office operations including reception, appointment scheduling, patient registration and check-in, telephone operation and financial eligibility and cash collection.

This is a full time, benefit eligible position, at our Oakland TRUST Health Center.

This position is represented by SEIU-UHW. Salaries and benefits are set by a collective bargaining agreement (CBA), and an employee in this position must remain a member in good standing of SEIU-UHW, as defined in the CBA.

LifeLong Medical Care is a large, multi-site, Federally Qualified Health Center (FQHC) with a rich history of providing innovative healthcare and social services to a wonderfully diverse patient community. Our patient-centered health home is a dynamic place to work, practice, and grow. We have over 15 primary care health centers and deliver integrated services including psychosocial, referrals, chronic disease management, dental, health education, home visits, and much, much more.

Benefits

• Compensation: $22/hour
• medical
• dental
• vision (including dependent and domestic partner coverage)
• generous leave benefits including ten paid holidays
• Flexible Spending Accounts
• 403(b) retirement savings plan

Responsibilities

• Greets all patients and visitors in a warm and friendly manner and utilizes positive customer service in all interactions
• Responsible for patient reception and intake including registration, check-in and scheduling future appointments
• Performs computer data entry, document and card scanning and validation
• Manages patient flow from front to back office
• Answers clinic phones and directs calls appropriately. Makes follow-up calls
• Responsible for collecting visit copays and cash collections management (send cash to A/P, notify A/P if no cash has been collected)
• Maintains appearance of waiting areas and reception desk
• Receives and distributes all incoming correspondence including mail, faxes, interoffice mail courier items and packages
• Maintains inventory of front desk supplies and forms
• Under supervision of the Center Supervisor or Manager, enters and maintains provider templates as needed
• Generates correspondence as requested
• Keeps statistical records as requested by Center Supervisor or Manager
• Performs other duties as assigned