PBX Operator

Hei Hotels Inc.; Atlanta (GA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Free parking

Discounted train passes

Complimentary meals

Discounted spa services

Cross-training

Tuition reimbursement

Job summary

The Whitley in Buckhead, Atlanta, is seeking a detail-oriented PBX Operator to support the front desk by handling calls, routing lines, and delivering accurate messages. You will greet callers, input and verify wake-up notices, and coordinate with guest services to ensure timely responses.

Ideal candidates communicate clearly, stay composed under pressure, and provide dependable, courteous service to guests and colleagues in a fast-paced hotel environment.

Qualifications

• Must communicate well with guests.
• Effective verbal and written communication skills.
• Ability to use a moderately complex computer system.

Responsibilities

• Promptly answer telephone calls and greet callers politely.
• Read, transcribe, and relay messages accurately.
• Input wake-up calls and manage paging for guests and staff.
• Dispatch information to security, guest services, and operations teams as needed.
• Remain calm and professional during emergencies and busy periods.

Job description

## PBX OperatorApplyremote type: On-Sitelocations: The Whitley - Atlanta, GAtime type: Full timeposted on: Posted Todayjob requisition id: JR118064**About Us**Join Team Whitley! Located right in the heart of Buckhead with convenient access to the highway and two Marta Train stations, the Whitley has an awe-inspiring view of the city skyline. Gathering together was Buckhead’s original purpose, and this remains a focus of our hotel so that we are able to provide a home away from home for our guests. Our associates have access to many benefits such as free parking, discounted train passes, complimentary meals and discounted spa services. In addition to all of this, we invest in our associates by providing cross-training, promotional opportunities and tuition reimbursement. Looking to grow your career with the leading luxury hotel in the area? Come in to see us today!Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply.**Compensation**### Tipped/Service Charge Eligible? No### Discretionary Performance Bonus Eligible? No**Overview**Support the Front Office in providing superior guest service by fielding all guest issues and requests received by telephone with the goal of addressing and resolving any problems in an efficient and timely manner.### **Essential Duties and Responsibilities*** Promptly answer telephone calls, greet callers with a positive and clear voice. •Listen to ascertain the correct extension. Reading and using a moderately complex computer console, direct calls to appropriate line. Requires sitting in a confined space for long periods of time to continuously perform essential functions.* Transcribe complete messages and repeat information to verify accuracy. Input and retrieve messages from the computer as requested. Read and verbally recite exact messages for guests.* Receive wake up call information, input cautiously into the automated wake-up system and verbally confirm time to guest.* Page guests and patrons using the public address system in a courteous and clear manner.* Act as dispatcher for security, guest services and property operations associates.* Provide timely information via paging system and two way radios to associates in response to emergencies and guest requests such as plumbing problems, airport shuttle service, etc.* Briefly answer basic inquiries, time, extension numbers, outlet hours, etc.* Immediately answer the emergency line, listen to details to identify nature of problem and respond appropriately in accordance with established procedures. •Initiate emergency response as necessary and legibly document pertinent details.* Remain calm and polite especially during emergency situations or heavy hotel activity. Resolve complications and complaints such as missed wake up calls or missed messages using previous experience and good judgment.* Comply with attendance rules and be available to work on a regular basis.* Perform any other job related duties as assigned.**Qualifications and Skills*** Must communicate well with guests.* Ability to effectively deal with associates and customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.* Ability to access and accurately input information using a moderately complex computer system with or without reasonable accommodation.* Ability to sit and continuously perform essential job functions in confined spaces in close proximity to other associates with or without reasonable accommodation.* Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.