Front Office Director: Luxury Guest Experience

The Westin Riverfront Resort & Spa; Vail (CO); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

401(k) with match

Health plans

Paid Time Off

Paid Sick Time

Career Development Trainings

Gym membership discount

Employee Perks discounts

Sabbatical Program

Referral Program

Employee Assistance Program

Job summary

The Westin Riverfront Resort & Spa in Vail, CO seeks a Director of Front Office to lead Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit teams in delivering luxury guest experiences and homeowner services. You will recruit and develop a high-performing team, ensure seamless operations, and drive excellence across departments.

Ideal candidates have 3–5+ years of Front Office leadership in luxury hospitality, strong PMS and MS Office knowledge, excellent communication skills, and

Qualifications

• The ideal candidate has 3–5+ years of progressive Front Office leadership experience in luxury hospitality, with a strong understanding of Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit operations.

Responsibilities

• Lead all Front Office operations, including Front Desk, Night Audit, Concierge, Bell Services, Valet, and Ski Valet, ensuring exceptional service and operational excellence.
• Recruit, hire, train, coach, and develop a high-performing team while fostering a culture of hospitality, accountability, and engagement.
• Oversee daily operations, staffing, scheduling, labor management, payroll, and departmental performance to maximize efficiency and profitability.
• Deliver exceptional experiences for homeowners, guests, and visitors by maintaining luxury service standards and resolving concerns with professionalism and care.
• Collaborate with Housekeeping, Engineering, Sales & Marketing and other departments to ensure seamless operations and a personalized guest experience.
• Monitor performance, implement process improvements, and ensure compliance with company policies, procedures, and service standards.
• Provide visible leadership as a key member of the resort team, supporting strategic initiatives and serving as Manager-on-Duty as assigned.

Skills

Front Office leadership

Interpersonal skills

Service orientation

Team development

Property management systems

Microsoft Office

Communication skills

Bilingual English/Spanish (preferred)

Tools

Property Management System (PMS)

Job description

The Westin Riverfront Resort & Spa in Vail, CO seeks a Director of Front Office to lead Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit teams in delivering luxury guest experiences and homeowner services. You will recruit and develop a high-performing team, ensure seamless operations, and drive excellence across departments.

Ideal candidates have 3–5+ years of Front Office leadership in luxury hospitality, strong PMS and MS Office knowledge, excellent communication skills, and