Luxury Front Office Director: Lead Guest Experience

East-West-Hospitality; Vail (CO); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Wellness Incentive (Solaris $515)

Owner gratuity program

Onsite parking in Vail Village

Flexible scheduling

Winter Incentive – Epic Ski Pass or ī

Sabbatical Program

$500 Referral Program

Employee Assistance Program

401(k) with employer match

Health plans (3 options)

Discounts: gym, Eye Pieces, Venture/S,

Job summary

East West Hospitality, with Solaris Residences in Vail, CO, seeks a Director of Front Office to lead guest and homeowner experiences at a premier luxury resort. You will oversee Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit, shaping service standards and mentoring a high-performing team in a fast-paced environment.

The ideal candidate has 3–5+ years of progressive Front Office leadership in luxury hospitality, strong PMS and MS Office knowledge, excellent communication, and

Qualifications

• 3–5+ years of progressive Front Office leadership in luxury hospitality.
• Experience hiring, training, coaching and developing teams.
• Strong knowledge of property management systems and Microsoft Office.
• Excellent written and verbal communication; bilingual English/Spanish preferred.

Responsibilities

• Lead Front Office operations including Front Desk, Night Audit, Concierge, Bell Services, Valet, and Ski Valet, ensuring exceptional service and operational excellence.
• Recruit, hire, train, coach, and develop a high-performing team while fostering a culture of hospitality, accountability, and engagement.
• Oversee daily operations, staffing, scheduling, labor management, payroll, and departmental performance to maximize efficiency and profitability.
• Deliver exceptional experiences for homeowners, guests, and visitors by maintaining luxury service standards and resolving concerns with professionalism and care.
• Collaborate with Housekeeping, Engineering, Sales & Marketing and other departments to ensure seamless operations and a personalized guest experience.
• Monitor performance, implement process improvements, and ensure compliance with company policies, procedures, and service standards.
• Provide visible leadership as a key member of the resort team, supporting strategic initiatives and serving as Manager-on-Duty as assigned.

Skills

Front Office leadership

Team management

Luxury hospitality

Staff training

Bilingual English/Spanish

Operations coordination

Tools

Property Management Systems

Microsoft Office

Job description

East West Hospitality, with Solaris Residences in Vail, CO, seeks a Director of Front Office to lead guest and homeowner experiences at a premier luxury resort. You will oversee Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit, shaping service standards and mentoring a high-performing team in a fast-paced environment.

The ideal candidate has 3–5+ years of progressive Front Office leadership in luxury hospitality, strong PMS and MS Office knowledge, excellent communication, and