Luxury Guest Services Leader

East-West-Hospitality; Avon (CO); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Free onsite parking

Marriott room discounts

Wellness incentive

Job summary

East West Hospitality is seeking a Guest Services Manager for The Westin Riverfront Resort & Spa in the Vail Valley. You will lead Front Desk, Bell, Valet, Concierge, and related guest services teams to deliver exceptional experiences from arrival to departure.

The ideal candidate has 3–5 years of progressive Front Office leadership, a strong operations background, and a bachelor’s degree is preferred. Onsite parking, Marriott discounts, and a comprehensive benefits package are included for

Qualifications

• 3–5 years of progressive Front Office leadership experience.
• Strong understanding of hotel operations and guest recovery.
• Ability to lead and develop teams.
• Bachelor's degree preferred; a high school diploma or equivalent is required.

Responsibilities

• Lead from the front: Set the pace for guest services, maintain a strong resort presence, and keep operations running smoothly throughout the day.
• Build great teams: Recruit, coach, develop, and motivate team members while holding the operation to high standards.
• Own the guest experience: Anticipate needs, recognize VIPs, coordinate special requests, and ensure guests feel genuinely cared for.
• Handle the tough stuff: Take ownership of guest concerns and service recovery, turning challenges into opportunities to build loyalty.
• Connect the operation: Work closely with Housekeeping, Engineering, Sales, and other departments to keep communication strong and the guest experience seamless.
• Drive performance: Monitor guest feedback and operational results, identify opportunities, and put practical improvements into action.
• Protect the standards: Ensure brand expectations, operating procedures, and company policies are consistently followed.
• Develop the next generation of leaders: Create a culture where people take ownership, support one another, and have the tools and confidence to deliver exceptional service.

Skills

Guest relations

Leadership

Operations management

Staff development

Communication

Education

Bachelor's degree preferred

High school diploma or equivalent required

Tools

Opera PMS

Job description

East West Hospitality is seeking a Guest Services Manager for The Westin Riverfront Resort & Spa in the Vail Valley. You will lead Front Desk, Bell, Valet, Concierge, and related guest services teams to deliver exceptional experiences from arrival to departure.

The ideal candidate has 3–5 years of progressive Front Office leadership, a strong operations background, and a bachelor’s degree is preferred. Onsite parking, Marriott discounts, and a comprehensive benefits package are included for