Director of Front Office

East-West-Hospitality; Vail (CO); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Wellness Incentive (Solaris $515)

Owner gratuity program

Onsite parking in Vail Village

Flexible scheduling

Winter Incentive – Epic Ski Pass or ī

Sabbatical Program

$500 Referral Program

Employee Assistance Program

401(k) with employer match

Health plans (3 options)

Discounts: gym, Eye Pieces, Venture/S,

Job summary

East West Hospitality, with Solaris Residences in Vail, CO, seeks a Director of Front Office to lead guest and homeowner experiences at a premier luxury resort. You will oversee Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit, shaping service standards and mentoring a high-performing team in a fast-paced environment.

The ideal candidate has 3–5+ years of progressive Front Office leadership in luxury hospitality, strong PMS and MS Office knowledge, excellent communication, and

Qualifications

• 3–5+ years of progressive Front Office leadership in luxury hospitality.
• Experience hiring, training, coaching and developing teams.
• Strong knowledge of property management systems and Microsoft Office.
• Excellent written and verbal communication; bilingual English/Spanish preferred.

Responsibilities

• Lead Front Office operations including Front Desk, Night Audit, Concierge, Bell Services, Valet, and Ski Valet, ensuring exceptional service and operational excellence.
• Recruit, hire, train, coach, and develop a high-performing team while fostering a culture of hospitality, accountability, and engagement.
• Oversee daily operations, staffing, scheduling, labor management, payroll, and departmental performance to maximize efficiency and profitability.
• Deliver exceptional experiences for homeowners, guests, and visitors by maintaining luxury service standards and resolving concerns with professionalism and care.
• Collaborate with Housekeeping, Engineering, Sales & Marketing and other departments to ensure seamless operations and a personalized guest experience.
• Monitor performance, implement process improvements, and ensure compliance with company policies, procedures, and service standards.
• Provide visible leadership as a key member of the resort team, supporting strategic initiatives and serving as Manager-on-Duty as assigned.

Skills

Front Office leadership

Team management

Luxury hospitality

Staff training

Bilingual English/Spanish

Operations coordination

Tools

Property Management Systems

Microsoft Office

Job description

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve.We hope you’ll consider joining us!

Lead the guest experience at one of Vail's premier luxury residential resorts! As Director of Front Office at Solaris Residences , you'll inspire a high-performing team while overseeing every aspect of the homeowner and guest journey—from arrival through departure. As a key member of the property's leadership team, you'll shape service standards, mentor future hospitality leaders, and drive operational excellence across the Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit teams. If you're passionate about luxury hospitality, building exceptional teams, and creating memorable guest experiences, this is your opportunity to make a lasting impact!

Duties Include:

• Lead all Front Office operations, including Front Desk, Night Audit, Concierge, Bell Services, Valet, and Ski Valet, ensuring exceptional service and operational excellence.
• Recruit, hire, train, coach, and develop a high-performing team while fostering a culture of hospitality, accountability, and engagement.
• Oversee daily operations, staffing, scheduling, labor management, payroll, and departmental performance to maximize efficiency and profitability.
• Deliver exceptional experiences for homeowners, guests, and visitors by maintaining luxury service standards and resolving concerns with professionalism and care.
• Collaborate with Housekeeping, Engineering, Sales & Marketing and other departments to ensure seamless operations and a personalized guest experience.
• Monitor performance, implement process improvements, and ensure compliance with company policies, procedures, and service standards.
• Provide visible leadership as a key member of the resort team, supporting strategic initiatives and serving as Manager-on-Duty as assigned.

Exclusive Extras:

Solaris $515 Wellness Incentive, annual owner gratuity program, onsite parking in the heart of Vail Village, flexible scheduling, and a Winter Incentive program featuring an Epic Merchant Ski Pass or equivalent end-of-season bonus. This role offers a unique opportunity to build executive-level hospitality experience and position yourself for future General Manager opportunities with East West Hospitality.

Location:

Vail, CO

Start Date:

ASAP

Employment Status:

Full Time, Year Round

Pay Rate:

$90,000 - $100,000 per year plus bonus potential

Schedule:

The role offers some scheduling flexibility, while also demanding some flexibility. The role must adapt schedule to cover operations during peak times, and can also allow for varying start times, as well as flexible vacation time.

Posting Closing Date:

9/27/2026 or until filled

Ideal Candidate:

You are a confident and supportive hospitality leader who thrives in a fast-paced luxury environment. You bring exceptional interpersonal skills, a service-oriented mindset, and the ability to remain calm, adaptable, and solutions-focused while leading a team through daily challenges and opportunities.

The ideal candidate has 3–5+ years of progressive Front Office leadership experience in luxury hospitality, with a strong understanding of Front Desk, Concierge, Bell/Valet, Ski Valet, and Night Audit operations. You have experience hiring, training, coaching, and developing teams, along with strong knowledge of property management systems and Microsoft Office applications. Excellent written and verbal communication skills are essential. Bilingual English/Spanish skills are preferred, but not required.

Enjoy a 401(k) Plan with discretionary employer match and choose from three different health plans! Generous Paid Time Off and Paid Sick Time. We also invest in your growth with Career Development Trainings and offer perks like a discounted gym membership at The Athletic Club Westin, discounts at Eye Pieces and Venture Sports, and corporate discounts through Perk Spot. Our unique benefits include a Sabbatical Program, a $500 Referral Program, and access to our Employee Assistance Program.

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.