Guest Services Manager - Westin Riverfront Resort & Spa

East West Hospitality; Avon (CO); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free onsite parking

Marriott room discounts

Wellness incentive

Job summary

East West Hospitality is seeking a Guest Services Manager at The Westin Riverfront Resort & Spa in Avon, CO. You will lead Front Desk, Bell, Valet, Door Services, Service Express, Ski Valet, Concierge, and Guest Relations to deliver luxury guest experiences.

We seek an experienced hospitality leader with 3–5 years in Front Office leadership, strong communication, and a passion for developing teams in a luxury setting.

Qualifications

• 3–5 years of progressive Front Office leadership experience.
• Strong leadership, communication, and guest-relations skills.
• Experience in luxury resort operations is preferred.

Responsibilities

• Lead from the front to set guest services pace and maintain resort presence.
• Build and coach high-performing teams across Front Desk, Bell, Valet, and related areas.
• Own the guest experience by anticipating needs and resolving issues promptly.
• Collaborate with Housekeeping, Engineering, Sales, and other departments for seamless service.
• Drive performance by analyzing feedback and implementing improvements.
• Ensure brand standards, procedures, and policies are followed.
• Develop future leaders and foster ownership and accountability.

Skills

Front Office Leadership

Guest Services

Team Development

Operational Excellence

Communication

Education

Bachelor's degree preferred

High School Diploma or equivalent required

Tools

Opera PMS

Job description

On-Site | $65k - $70k | Avon, CO

At East West Hospitality, our vision is to be the most trusted hospitality services company and employer of choice, built on genuine and enduring relationships. We believe in doing the right thing for each other, our community, our environment, and those we serve. We hope you'll consider joining us!

At The Westin Riverfront Resort & Spa, exceptional service starts with exceptional leadership. As our Guest Services Manager, you'll lead the teams that shape the guest experience from arrival to departure—including Front Desk, Bell, Valet, Door Services, Service Express, Ski Valet, Concierge, and Guest Relations. This is a highly visible role where you'll develop people, drive operational excellence, solve problems, and set the standard for luxury hospitality at one of the Vail Valley’s premier resorts. If you're ready for a bigger stage, a great team, and the opportunity to make a real impact, you just found your next role!

What You’ll Do Includes

• Lead from the front: Set the pace for guest services, maintain a strong resort presence, and keep operations running smoothly throughout the day.
• Build great teams: Recruit, coach, develop, and motivate team members while holding the operation to high standards.
• Own the guest experience: Anticipate needs, recognize VIPs, coordinate special requests, and ensure guests feel genuinely cared for.
• Handle the tough stuff: Take ownership of guest concerns and service recovery, turning challenges into opportunities to build loyalty.
• Connect the operation: Work closely with Housekeeping, Engineering, Sales, and other departments to keep communication strong and the guest experience seamless.
• Drive performance: Monitor guest feedback and operational results, identify opportunities, and put practical improvements into action.
• Protect the standards: Ensure brand expectations, operating procedures, and company policies are consistently followed.
• Develop the next generation of leaders: Create a culture where people take ownership, support one another, and have the tools and confidence to deliver exceptional service.

Perks

Free onsite parking, Marriott room discounts, wellness incentive (Epic Merchant Pass or end of season bonus, based on start date)

Location

The Westin Riverfront Resort & Spa - Avon, CO

Employment Type

Full Time, Year Round

Start Date

ASAP

Pay Range

$65,000 - $70,000 DOE

Schedule

Varies, work hours are between 7am - 11pm

Posting Closes

10/20/2026 or when filled

Our Ideal Candidate

An experienced hospitality leader who thrives in a luxury resort environment and is passionate about creating exceptional guest experiences. They are at least 25 years of age and are legally authorized to work in the United States in an ongoing basis without a specific end date. The ideal candidate brings 3-5 years of progressive Front Office leadership experience, with a strong understanding of hotel operations, guest recovery, and team development. A bachelor's degree is preferred; a high school diploma or equivalent is required.

Success in this role requires excellent communication and leadership skills, sound judgment, and the ability to remain calm and solutions-focused in a fast-paced environment. Experience with Opera PMS and other hotel systems is preferred, along with a solid understanding of financial performance, service standards, and luxury hospitality. Most importantly, you're a hands-on leader who inspires your team, builds meaningful guest relationships, and consistently delivers service that exceeds expectations.

Benefits

In addition to onsite parking, our benefits package is designed to enhance your overall experience and well-being. Enjoy Marriott Hotel Discounts Worldwide, a Winter Incentive Program for full-time employees, and generous Paid Time Off year-round. Choose from three Health Insurance plans, along with Dental, Vision, & Accident Insurance, and Life Insurance, all available for full-time staff. We offer a 401(K) Plan with a discretionary employer match, along with affordable $8 Employee Lunches. Our commitment to your growth includes Career Development Trainings and Discounted Gym Memberships at The Athletic Club Westin. You'll also benefit from Discounts at Eye Pieces, Corporate Discounts through Perk Spot, a Sabbatical Program, and a $500 Referral Program. Join us and experience a comprehensive benefits package that supports your professional growth and personal well-being!

We are committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applicants from all backgrounds and experiences and make employment decisions based on qualifications, merit, and business needs.