Guest Experience Leader – Luxury Resort

East West Hospitality; Avon (CO); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Free onsite parking

Marriott room discounts

Wellness incentive

Job summary

East West Hospitality is seeking a Guest Services Manager at The Westin Riverfront Resort & Spa in Avon, CO. You will lead Front Desk, Bell, Valet, Door Services, Service Express, Ski Valet, Concierge, and Guest Relations to deliver luxury guest experiences.

We seek an experienced hospitality leader with 3–5 years in Front Office leadership, strong communication, and a passion for developing teams in a luxury setting.

Qualifications

• 3–5 years of progressive Front Office leadership experience.
• Strong leadership, communication, and guest-relations skills.
• Experience in luxury resort operations is preferred.

Responsibilities

• Lead from the front to set guest services pace and maintain resort presence.
• Build and coach high-performing teams across Front Desk, Bell, Valet, and related areas.
• Own the guest experience by anticipating needs and resolving issues promptly.
• Collaborate with Housekeeping, Engineering, Sales, and other departments for seamless service.
• Drive performance by analyzing feedback and implementing improvements.
• Ensure brand standards, procedures, and policies are followed.
• Develop future leaders and foster ownership and accountability.

Skills

Front Office Leadership

Guest Services

Team Development

Operational Excellence

Communication

Education

Bachelor's degree preferred

High School Diploma or equivalent required

Tools

Opera PMS

Job description

East West Hospitality is seeking a Guest Services Manager at The Westin Riverfront Resort & Spa in Avon, CO. You will lead Front Desk, Bell, Valet, Door Services, Service Express, Ski Valet, Concierge, and Guest Relations to deliver luxury guest experiences.

We seek an experienced hospitality leader with 3–5 years in Front Office leadership, strong communication, and a passion for developing teams in a luxury setting.