Director of Front Office

Davidson Hospitality Group; Islamorada (FL); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, vision insurance

Paid time off & vacation

401(k) retirement savings plan

Life & disability insurance

Hotel and travel discounts for staff

Professional development & leadership‑

Career growth opportunities

Employee recognition programs

Wellness resources

Job summary

Three Waters Resort & Marina, a Marriott Tribute Portfolio property in Islamorada, seeks a Director of Front Office to lead guest arrival, stay, and departure experiences with strategic and hands-on leadership. You will manage daily operations, labor, expenses, and partner with key departments to ensure exceptional service and financial performance.

The ideal candidate brings strong hospitality leadership, a track record of developing teams, and a passion for creating memorable guest experiences

Qualifications

• 2+ years in Front Office leadership or hotel management
• Experience with full-service hotel or resort operations
• Strong leadership, coaching, guest service and service-recovery skills
• Knowledge of Front Office payroll, labor management, budgeting and forecasting
• Excellent communication, organization, problem-solving and decision-making
• Proficiency with hotel systems and standard business applications
• Able to manage multiple priorities in a fast-paced hospitality environment
• Flexible availability including weekends, evenings, and holidays

Responsibilities

• Lead Front Office team and daily operations to deliver warm, responsive service
• Oversee labor management, forecasting, budgeting, and financial performance
• Collaborate with Housekeeping, Reservations, Sales and Revenue Management to optimize guest experience
• Develop teams, train staff, and maintain high standards of service quality
• Lead on-floor presence and guest recovery to resolve issues promptly

Skills

Leadership

Guest service

Front Office operations

Payroll

Budgeting

Forecasting

Communication

Problem solving

IT systems

Education

Bachelor's in Hospitality/Business

Tools

Hotel systems

Computers & MS Office

Job description

Three Waters Resort & Marina, a Marriott Tribute Portfolio Resort, offers more than a place to work - it’s a chance to be part of one of the most exciting, experience-driven destinations in the Florida Keys. Set across 15 oceanfront acres in Islamorada, the resort features 214 guest rooms, a 72-slip marina, watersports, indoor and outdoor event venues, and nine distinct culinary outlets, along with the only resort water taxi in the Keys and a unique adult-only retreat within the resort. For team members, this means exposure to a wide range of high-energy, guest-facing experiences - from elevated hospitality and events to marina and lifestyle programming. Team members are part of a collaborative, fast-paced environment where they can build diverse skills, contribute creatively, and play a direct role in delivering memorable, shareworthy experiences in one of the most beautiful destinations in the country.

Overview

The Director of Front Office is a key operational leader responsible for creating an exceptional arrival, stay, and departure experience for every guest. This position provides strategic and hands-on leadership to the Front Office operation, ensuring the team consistently delivers warm, responsive, and personalized service while meeting established operational, financial, and quality standards.

The Director of Front Office leads and develops the Front Office team, oversees daily operations, manages labor and departmental expenses, supports forecasting and budgeting, and partners closely with Housekeeping, Reservations, Sales, Revenue Management, Engineering, Security, and other operational departments. The ideal candidate is an engaging hospitality leader who thrives in a fast-paced environment, leads from the floor, develops strong teams, and is passionate about creating memorable guest experiences.

The original job description places particular emphasis on exceptional customer service, team development, financial performance, training, and maintaining a skilled and motivated workforce.

Qualifications

• Minimum 2 years of Front Office or related hotel management experience.
• Previous full-service hotel or resort leadership experience preferred.
• Strong leadership, coaching, guest service, and service-recovery skills.
• Knowledge of Front Office operations, payroll, labor management, budgeting, and forecasting.
• Strong communication, organization, problem-solving, and decision-making skills.
• Proficiency with hotel systems, computers, and standard business applications.
• Ability to manage multiple priorities in a fast-paced hospitality environment.
• Flexible availability, including weekends, evenings, and holidays based on business needs.
• Bachelor's degree in Hospitality, Business, or related field preferred, or equivalent relevant experience.

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Paid time off and vacation benefits
• 401(k) retirement savings plan
• Life and disability insurance
• Team member hotel and travel discounts
• Food & beverage and other applicable team member discounts
• Professional development and leadership training opportunities
• Career growth and advancement opportunities within the organization
• Employee recognition programs
• Employee assistance and wellness resources
• A dynamic resort environment where you can make a meaningful impact on both the guest and team member experience

Salary Range

Starting from USD $0.00/Yr.