Front Office Desk Clerk

Chetola Resort & Conference Center; Steubenville (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive pay

Opportunities for advancement

Job summary

Best Western+ Steubenville is seeking a Front Desk Associate to greet guests, manage check-in/check-out, and handle reservations. This role focuses on delivering exceptional guest service in a fast-paced hotel environment.

You will respond to inquiries, assist with bookings, and ensure accuracy in guest information while maintaining a welcoming lobby space. Opportunities for advancement are available.

Qualifications

• Previous experience in front desk or hospitality preferred.
• Strong communication and interpersonal skills.
• Basic computer proficiency with reservation software.
• Ability to handle money accurately.
• Customer-focused with problem-solving abilities.
• Ability to work independently or as part of a team.
• Reliable, punctual, professional appearance.
• Must be able to stand for long periods.

Responsibilities

• Check guests in and out efficiently and accurately.
• Answer phone calls promptly and professionally.
• Make reservations and manage booking systems.
• Provide exceptional customer service to all guests.
• Resolve guest issues and concerns promptly and courteously.
• Stock pantry supplies and maintain cleanliness in common areas.
• Keep the lobby and front desk area clean and organized.
• Handle cash transactions accurately and securely.
• Perform 8-hour shifts, ensuring coverage during operational hours.
• Utilize computer skills to manage reservations, guest information, and communication.

Skills

Communication skills

Interpersonal skills

Customer service

Teamwork

Reliability

Tools

Reservation software

Job description

Description

Join our dynamic team at the Best Western+ Steubenville as a Front Desk Associate, where your friendly demeanor and organizational skills will create a welcoming environment for our guests. This role offers an excellent opportunity to develop your customer service expertise while contributing to a smooth and efficient operation. If you enjoy engaging with people and thrive in a fast-paced setting, we encourage you to apply.

Key Responsibilities

• Check guests in and out efficiently and accurately
• Answer phone calls promptly and professionally
• Make reservations and manage booking systems
• Provide exceptional customer service to all guests
• Resolve guest issues and concerns promptly and courteously
• Stock pantry supplies and maintain cleanliness in common areas
• Keep the lobby and front desk area clean and organized
• Handle cash transactions accurately and securely
• Perform 8-hour shifts, ensuring coverage during operational hours
• Utilize computer skills to manage reservations, guest information, and communication

We foster a positive work environment that values teamwork, growth, and excellent service. Join us and be part of a team dedicated to creating memorable experiences for our guests. Competitive pay and opportunities for advancement are available.

Requirements

• Previous experience in front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills
• Basic computer proficiency, including reservation and booking software
• Ability to handle money accurately and responsibly
• Excellent problem-solving skills and a customer-focused attitude
• Ability to work independently and as part of a team
• Reliable, punctual, and professional appearance
• Ability to stand for extended periods and perform physical tasks such as stocking and cleaning