Front Desk & Scheduling Specialist

Landmark-Roofing; Fort Wayne (IN); On-site; USD 35,000 - 50,000; Full time

Job summary

Landmark Roofing is seeking a Front Office Customer Service Representative (CSR) to greet visitors, answer calls, and manage scheduling for estimators. You will respond to leads, support the sales team, and maintain CRM records with accuracy.

This in-office role emphasizes hospitality, organization, and proactive problem-solving to ensure outstanding customer experiences. The ideal candidate has strong communication and multitasking abilities, with preference for experience in front desk,

Qualifications

• Excellent phone and verbal communication skills.
• Strong organizational and time management abilities.
• Proficiency in CRM software and office tools (training available).
• Ability to multitask and prioritize in a fast-paced environment.
• Customer-focused mindset with problem-solving ability.

Responsibilities

• Professionally manage all inbound calls and walk-ins.
• Respond promptly to lead inquiries via phone, email, or online submissions.
• Schedule and confirm appointments for Project Estimators.
• Keep estimator calendars full, accurate, and optimized.
• Provide customer service support by answering general questions or routing issues.

Skills

Phone etiquette

Customer focus

Organizational skills

Communication

Team collaboration

Tools

CRM software

Office tools

Job description

Landmark Roofing is seeking a Front Office Customer Service Representative (CSR) to greet visitors, answer calls, and manage scheduling for estimators. You will respond to leads, support the sales team, and maintain CRM records with accuracy.

This in-office role emphasizes hospitality, organization, and proactive problem-solving to ensure outstanding customer experiences. The ideal candidate has strong communication and multitasking abilities, with preference for experience in front desk,