Front Office CSR & Scheduling Specialist

Landmark Roofing; Fort Wayne (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Landmark Roofing is seeking a Front Office Customer Service Representative to be the first voice and face for customers at our headquarters. You will answer calls, respond to leads, manage scheduling for Project Estimators, and support the sales team to ensure a smooth customer experience.

In this in-office role, you will maintain CRM records, greet visitors, and collaborate with the Office Coordinator and Sales Team to keep the office running efficiently and professionally.

Qualifications

• Minimum high school diploma or equivalent; prior customer service experience preferred.
• Experience in front desk, call center, or scheduling is advantageous.
• Construction or roofing industry background is a plus.

Responsibilities

• Answer inbound calls and walk-ins professionally.
• Respond to lead inquiries by phone, email, or online submissions.
• Schedule and confirm appointments for estimators.
• Maintain and update CRM records with leads and customers.
• Greet visitors and vendors; manage mail and deliveries.
• Collaborate with Office Coordinator and Sales Team.

Skills

Phone etiquette

Organizational skills

Multitasking

Customer-focused

Education

Tools

CRM software

Office tools

Job description

Landmark Roofing is seeking a Front Office Customer Service Representative to be the first voice and face for customers at our headquarters. You will answer calls, respond to leads, manage scheduling for Project Estimators, and support the sales team to ensure a smooth customer experience.

In this in-office role, you will maintain CRM records, greet visitors, and collaborate with the Office Coordinator and Sales Team to keep the office running efficiently and professionally.