Front Office Coordinator — Searcy Location

Searcy Physical Therapy PA; Searcy, Northern (AR, KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with employer match

Job summary

Searcy Physical Therapy PA is seeking a dependable Front Office Coordinator to lead the front desk team, manage schedules, and handle daily workloads with a focus on patient care.

The role requires strong communication, initiative, and accountability, with experience in supervising or coaching others. Healthcare exposure is preferred; benefits include health, dental, vision, PTO, and 401(k) with company match.

Qualifications

• Friendly, honest, and detail-oriented
• Able to take initiative and manage competing priorities
• Comfortable with direct conversations and accountability with respect
• Experience supervising, training, or coaching others required
• Healthcare experience preferred but not required

Responsibilities

• Manage team schedules and coverage for absences
• Assign daily tasks and balance workloads to meet deadlines
• Coach team members and handle performance feedback
• Lead employee reviews with practice leadership
• Train new staff and help current staff build skills
• Schedule appointments, complete intake paperwork, answer questions, handle payments
• Resolve patient concerns and involve others for support
• Identify and improve front office processes and communication with clinical team
• Protect patient privacy and follow clinic policies

Skills

Team leadership

Scheduling

Training

Communication

Patient service

Feedback

Accountability

Detail orientation

Job description

We're looking for a dependable, organized person who enjoys helping patients and leading a team. Our Front Office Coordinator will work alongside our front office staff while taking responsibility for staff schedules, daily workloads, training, and performance.This role calls for someone who leads by example, communicates clearly, and is comfortable giving constructive feedback. You’ll help our team do its best work and make sure patients feel welcome, informed, and cared for.

What you’ll do

• Manage team schedules and coordinate coverage for absences and time off.
• Assign daily responsibilities and balance workloads so important tasks are completed accurately and on time.
• Coach team members, set clear expectations, and follow up on performance concerns.
• Lead employee reviews in partnership with practice leadership.
• Train new employees and help current staff build their skills.
• Work alongside the team to schedule appointments, complete intake paperwork, answer patient questions, and handle payments.
• Help resolve patient concerns and involve the appropriate person when additional support is needed.
• Identify ways to improve front office processes and communication with the clinical team.
• Protect patient privacy and follow clinic policies.

What we’re looking for

Someone who is friendly, honest, detail-oriented, and willing to take initiative. You should be comfortable managing competing priorities, having direct conversations, and holding yourself and others accountable with respect. Previous experience supervising, training, or coaching others is required.Healthcare experience is preferred but not required.

This is a full-time position with benefits, including health, dental, and vision insurance, paid time off, a 401(k) with employer match, and more. The compensation range for this position is $40,000 to $45,000.

If you enjoy serving others and helping a team succeed, we’d like to hear from you.