Front Office Coordinator - Patient Experience Leader

US Oncology Inc.; Cincinnati (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

OHC in Cincinnati is seeking a Front Office Coordinator to manage front desk operations, ensuring a welcoming, patient-centered environment and efficient practice workflows at Eastgate-Cincinnati.

You will coordinate with medical staff and billing, support insurance verification and patient financial counseling, and assist with timely authorizations and chart completion to maintain high service standards.

Qualifications

• High school diploma or equivalent required.
• Minimum three years of medical office experience.

Responsibilities

• Coordinates office procedures with medical staff, and billing office to ensure smooth flow of information within departments.
• Participates in the completion of month-end close checklist for all assigned items to ensure meeting or exceeding corporate timelines.
• Implements and complies with Company Reimbursement Policies and Procedures to maximize efficiency.
• Reviews all attorney requests and records to ensure proper authorization has been obtained and all documentation is present.
• Oversees insurance verification process, in addition to patient financial counseling to ensure patients are apprised of financial obligations.
• Ensures that authorizations are obtained in a timely manner.
• Reviews posting of charges from encounter forms and hospital charges within 24 hours. Reviews daily encounter forms for completeness and accuracy, following up with appropriate person(s) to obtain complete information.
• Maintains knowledge of current health care and billing trends and practices.

Skills

Medical office experience

Education

High school diploma or equivalent

Job description

OHC in Cincinnati is seeking a Front Office Coordinator to manage front desk operations, ensuring a welcoming, patient-centered environment and efficient practice workflows at Eastgate-Cincinnati.

You will coordinate with medical staff and billing, support insurance verification and patient financial counseling, and assist with timely authorizations and chart completion to maintain high service standards.