Front Office Coordinator — Patient-Centric PT Team

IRG Physical & Hand Therapy; Mill Creek (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

PTO

Continuing Education Funds

Student Loan Repayment Program

401K match

Medical, Dental & Vision Plans

Health Savings Account

FSAs

Long-Term Disability

Life and AD&D Insurance

Employee Assistance Program

Job summary

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to join our team in Washington. The role focuses on optimizing patient scheduling, handling calls, processing referrals, and collecting payments while supporting a friendly, patient-centered experience.

You will engage with diverse patients, maintain accurate records in an EMR, and contribute to a 1:1 care model in a locally rooted practice. A strong emphasis on communication, empathy, and teamwork is essential.

Qualifications

• Strong communication and empathy in client interactions.
• Ability to multitask in a fast-paced environment.
• Experience in a customer-facing role is preferred.

Responsibilities

• Manage patient appointment schedules and optimize the calendar.
• Handle all incoming calls and referrals.
• Process and convert new referrals and collect time-of-service payments.
• Obtain insurance authorizations and manage related documentation.
• Learn KPIs and benchmarks to improve patient experience.

Skills

People skills

Customer service

Multitasking

Empathy

Tech savvy

Education

High school diploma

Bachelor’s degree in related field preferred

Tools

EMR

Microsoft Office

Job description

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to join our team in Washington. The role focuses on optimizing patient scheduling, handling calls, processing referrals, and collecting payments while supporting a friendly, patient-centered experience.

You will engage with diverse patients, maintain accurate records in an EMR, and contribute to a 1:1 care model in a locally rooted practice. A strong emphasis on communication, empathy, and teamwork is essential.