Front Office Coordinator - Patient Experience & Growth

IRG Physical & Hand Therapy; Ellensburg (WA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Student loan assistance

1:1 patient care

Leadership opportunities

Benefits package

Job summary

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to join our team in WA. The role focuses on patient experience, appointment management, calls, referrals, payments and insurance authorizations in a busy, friendly clinic.

You are people-oriented, thrive in a fast-paced environment, and enjoy building rapport with diverse patients. This position offers growth, a supportive culture and local community-based care.

Qualifications

• High school diploma; Bachelor's degree in related field preferred.
• 2+ years experience in a customer-facing role.
• Knowledge and adherence to HIPAA regulations.

Responsibilities

• Manage appointment schedules and incoming calls.
• Process referrals, collect time-of-service payments and obtain insurance authorizations.
• Build rapport with diverse patients and support a positive patient experience.

Skills

People skills

Multitasking

Communication skills

Self-motivated

Education

High school diploma

Bachelor's degree preferred

Job description

IRG Physical & Hand Therapy is seeking a Front Office Coordinator to join our team in WA. The role focuses on patient experience, appointment management, calls, referrals, payments and insurance authorizations in a busy, friendly clinic.

You are people-oriented, thrive in a fast-paced environment, and enjoy building rapport with diverse patients. This position offers growth, a supportive culture and local community-based care.