Front Office Coordinator — Patient Experience & Growth

IRG Physical & Hand Therapy; Edmonds (WA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Paid time off

Education funds

Student loan repayment

401K matching

Medical, Dental & Vision plans

HSA/FSAs

Long-term disability

Life and AD&D Insurance

Employee assistance program

Job summary

IRG Physical & Hand Therapy is expanding and seeking a Front Office Coordinator who will be pivotal in optimizing patient schedules, handling calls, processing referrals, and collecting payments. You will play a key role in patient experience and community engagement in a fast-paced, supportive environment.

We offer a local WA-based team with growth opportunities, benefits, and a 1:1 patient care focus to drive outcomes and satisfaction.

Qualifications

• High school diploma required; Bachelor's preferred.
• 2+ years in a customer-facing role.
• HIPAA knowledge and compliance experience.

Responsibilities

• Manage front desk duties, greet patients, and coordinate schedules.
• Answer calls, process referrals, and handle new patient intake.
• Collect time-of-service payments and obtain insurance authorizations.
• Maintain patient experience and relationships through KPI awareness.

Skills

People skills

Relationship building

Multitasking

Tech-savvy

Education

High school diploma

Bachelor's degree in related field preferred

Tools

EMR

Microsoft Office

Job description

IRG Physical & Hand Therapy is expanding and seeking a Front Office Coordinator who will be pivotal in optimizing patient schedules, handling calls, processing referrals, and collecting payments. You will play a key role in patient experience and community engagement in a fast-paced, supportive environment.

We offer a local WA-based team with growth opportunities, benefits, and a 1:1 patient care focus to drive outcomes and satisfaction.