Front Office Coordinator - Urology

University of Maryland Medical System; Easton (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Maryland Medical System is seeking a clerical associate to support clinical operations. Under supervision, you will handle customer service, telephone management, scheduling, registration, and copay collections.

You will verify demographics, schedule visits, manage referrals, and ensure complete patient information is captured before visits. Prior front-desk experience in healthcare and HS diploma preferred.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience required.
• 1 year front-desk experience preferred.
• Healthcare environment experience preferred.
• Scheduling and registration certification preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Verifies patient demographic information including insurance verification prior to the visit.
• Registers patients at each visit and collects co-pays and balances.
• Schedules patients for physician visits and maintains appointment calendars.
• Processes referrals and notifies clinical staff of patient arrival.
• Maintains front-desk operations and enters data in patient information systems.
• Travel between sites may be required.
• Performs other duties as assigned.

Skills

Customer service

Telephone management

Scheduling

Registration

Copay collections

Education

High School Diploma or GED

1 year customer service experience

Job description

General Summary

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Job Requirements

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Schedule: 8AM - 4:30PM Monday - Thursday, 7:00AM - 3:00PM Friday

Principal Responsibilities And Tasks

The following statements are intended to describe the general nature and level of work being performed by people assigned to this classification. These are not to be construed as an exhaustive list of all job duties performed by personnel so classified.

• Receives and screens visitors and telephone calls. Provides general information in person and on the telephone.


• Calls patients to verify appointments.


• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients. Performs data entry of patient demographic information. Types letters and faxes information as needed.


• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.


• Schedules patients for physician visit. Maintains and updates appointment calendars.


• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.


• Notifies clinical personnel of patient arrival.


• Maintains entry log of incoming visitors.


• Processes and delivers departmental mail.


• Processes and maintains medical records in accordance with records protocols.


• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.


• Travel between sites may be required based on coverage needs


• Performs other duties as assigned.

Work Experience

Knowledge, Skills and Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.


• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.


• Prior experience and demonstrated competence with patient or customer information systems.


• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Education & Training

• High School Diploma or equivalent (GED) is required.


• One (1) year of customer service experience required.


• One (1) year relevant front-desk experience preferred.


• Experience within a healthcare environment preferred.


• Certification in scheduling and registration preferred.