Front Office Coordinator, PRN Float

University of Maryland Medical System; Chestertown (MD); On-site; USD 32,000 - 42,000; Full time

Job summary

The University of Maryland Medical System is seeking a front desk clerk to support clinical operations. You will manage patient check-in, scheduling, registration, and copay collections, ensuring accurate information and smooth visits.

Responsibilities include answering phones, verifying demographics and insurance, processing referrals, and maintaining appointment calendars across sites. A professional, customer-focused demeanor and healthcare front-desk experience are preferred.

Qualifications

• High School Diploma or GED is required.
• One year of customer service experience.
• One year of front-desk experience preferred.
• Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.

Responsibilities

• Receives and screens visitors and telephone calls.
• Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance prior to a visit.
• Registers all patients at each visit utilizing established policies.
• Receives and documents patient payments including co-pays.
• Schedules patients for physician visits and maintains calendars.
• Processes all referral requests by physicians and patients promptly.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and maintains medical records according to protocols.
• Discharges each patient with scheduling and receipts as appropriate.
• Travel between sites may be required based on coverage needs.

Skills

Interpersonal skills

Customer orientation

Verbal & written communication

Patient information systems

Education

High School Diploma or GED

Scheduling and registration certification

Job description

Job Requirements

Under moderate supervision, performs a variety of clerical activities to support clinical operations including customer service, telephone management, scheduling, registration, and copay collections. Ensures that all provider schedules are appropriately populated, telephones are managed, and complete registration information is captured prior to or during each patient visit.

Principal Responsibilities and Tasks:

• Receives and screens visitors and telephone calls.
• Provides general information in person and on the telephone.
• Calls patients to verify appointments.
• Verifies patient demographic information including insurance verification prior to the patient visit for all pre-scheduled patients.
• Performs data entry of patient demographic information.
• Types letters and faxes information as needed.
• Registers all patients at each visit utilizing established policies for the capture of complete and up-to-date patient and insurance information.
• Receives and documents patient responsible payments including co-payments, past balance payments, and other patient-responsible charges.
• Schedules patients for physician visit.
• Maintains and updates appointment calendars.
• Processes all referral requests by physicians and patients within a timely manner and according to clinic procedure.
• Notifies clinical personnel of patient arrival.
• Maintains entry log of incoming visitors.
• Processes and delivers departmental mail.
• Processes and maintains medical records in accordance with records protocols.
• Discharges each patient via established policies, including charge entry for current visit if appropriate, scheduling of future appointments, facilitation of ancillary procedures as necessary, and provides for the patient a receipt for services rendered.
• Travel between sites may be required based on coverage needs.
• Performs other duties as assigned.

Work Experience Knowledge, Skills and Abilities

• Ability to interact with personnel of all levels within the organization and work within a multi-disciplinary team environment.
• Interpersonal skills, customer orientation and an outgoing and pleasant demeanor.
• Prior experience and demonstrated competence with patient or customer information systems.
• Highly effective verbal, written and interpersonal communication skills to communicate effectively with all levels hospital staff, patients, visitors, and levels of staff.

Education & Training:

• High School Diploma or equivalent (GED) is required.
• One (1) year of customer service experience required.
• One (1) year relevant front-desk experience preferred.
• Experience within a healthcare environment preferred.
• Certification in scheduling and registration preferred.