Front Office Coordinator – Medical Practice (Bilingual)

Unio Specialty Care; Los Alamitos (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Competitive salary and benefits

Generous time off

Paid holidays

401(k)

Company discounts

Collaborative work environment

Employee recognition

Job summary

Unio Health Partners is seeking an Office Coordinator I to implement front-office services and daily operations of a physician practice in California. You will ensure smooth patient flow, maintain records, verify eligibility, and coordinate scheduling and communication with back-office staff.

The role requires a high school diploma, up to 3 years in a medical setting, and knowledge of medical terminology and reimbursement policies.

Qualifications

• High school diploma or equivalent is required.
• 0-3 years of prior experience in a medical setting preferred.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Bilingual in Spanish is a plus.

Responsibilities

• Welcome and greet patients and visitors.
• Verify patient demographics and insurance information.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Answer phone calls and handle all phases of telephone communications, including scheduling in-office appointments.
• Route all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
• Conduct appointment reminder calls to patients.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Notify the physician if there are any schedule changes.
• Assist with prescription refills when needed.

Skills

Customer service

Communication

Spanish

Education

High school diploma or equivalent

Job description

Unio Health Partners is seeking an Office Coordinator I to implement front-office services and daily operations of a physician practice in California. You will ensure smooth patient flow, maintain records, verify eligibility, and coordinate scheduling and communication with back-office staff.

The role requires a high school diploma, up to 3 years in a medical setting, and knowledge of medical terminology and reimbursement policies.