Office Coordinator I

Unio Health Partners, LLP; Los Alamitos (CA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Health benefits

Paid holidays

401(k)

Generous time off

Company discounts

Collaborative work environment

Employee recognition

Job summary

Unio Health Partners, LLP is seeking an Office Coordinator I to support front-office operations for a physician practice. You will welcome patients, verify demographics and insurance, and manage patient communications and records to ensure smooth daily operations.

The role requires strong customer service, basic medical knowledge, and bilingual Spanish as a plus. You will coordinate scheduling, assist with refills, and help keep the front desk running efficiently.

Qualifications

• Experience in a medical setting preferred.
• Knowledge of medical terminology and reimbursement policies.
• Excellent communication and scheduling abilities.
• Familiarity with patient records and portal messaging.

Responsibilities

• Welcome and greet patients and visitors.
• Verify patient demographics and insurance information.
• Manage patient portal messages and scheduling.
• Answer calls and schedule in-office appointments.
• Route calls to appropriate departments and forward messages.
• Notify the physician if there are any schedule changes.
• Assist with prescription refills when needed.

Skills

Customer service

Bilingual Spanish

Medical terminology

Reimbursement policies

Scheduling & phone

Education

High school diploma or equivalent

Job description

Office Coordinator I

Company Description

Unio Health Partners (UHP) is a highly differentiated physician practice management platform with the goal of transforming care delivery across the Western United States. UHP partners with leading physician practices, creating a cohesive, quality-oriented clinical culture and facilitating best practice sharing across the platform. Our affiliated practices gain access to a broader suite of services, providing a meaningful benefit to both physicians and patients. UHP's best-in-class clinical program covers three sub-specialties (urology, gastroenterology, and radiation oncology) and offers numerous ancillary services, including pathology lab, in-office dispensing, and chronic care management. We are led by a highly accomplished management team and provide a full suite of management services to its affiliated practices. UHP is currently affiliated with 182 providers consisting of 119 physicians and 63 advanced practice providers operating out of 54 locations across Southern, Central, and Northern California.

Position Summary

The Office Coordinator I is responsible for the implementation of front-office services and daily operations of the Physician/s practice. Communication with staff in all departments is paramount in this position, ensuring that the front office operation needs are met effectively and efficiently.

What You Will Be Doing

• Welcome and greet patients and visitors.
• Communicate with back-office staff upon patient arrival.
• Verify patient demographics and insurance information.
• Manage patient portal messages.
• Ensure availability of treatment information by filing and retrieving patient records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Answer phone calls and handle all phases of telephone communications, including scheduling in-office appointments.
• Route all calls to appropriate departments and takes accurate and neat messages, and forwards them in a timely manner.
• Conduct appointment reminder calls to patients.
• Consistently exhibits behavior and communication skills that demonstrate commitment to superior customer service, including quality, care, and concern with each internal and external customer.
• Notify the physician if there are any schedule changes.
• Assist with prescription refills when needed.

What You Will Bring To The Team

• High school diploma or equivalent required.
• Bilingual in Spanish is a plus
• 0-3 years of prior experience in a medical setting preferred.
• Knowledge of medical practices, terminology, and reimbursement policies.
• Excellent customer service skills.

What We Can Offer You

• Competitive Salary and Health Benefits (Medical, Dental, Vision)
• Generous time off (start accruing on your first day - no waiting period)
• Paid Holidays
• 401(k)
• Company Discounts
• Collaborative work environment - we want our employees to have a say in how we run our office
• Employee Recognition

Travel Requirements

• Occasional travel to various UNIO locations may be necessary.

Compensation is depending on a number of factors including a candidate's qualifications, skills, competencies, or experience that may fall outside of the range shown