Front Office Coordinator (Hybrid) — Policy Support

Maryland Court Reporters; Washington (District of Columbia); Hybrid; USD 54,000 - 66,000; Full time

Job summary

The Front Office Assistant at the Office of the Legislative Counsel (HOLC) in Washington, DC, serves as the first point of contact for visitors and callers and supports the staff with administrative tasks. The role includes answering general questions, routing requests to attorneys or paralegals, and maintaining office schedules and records.

The position is non-supervisory, reports to the Front Office Supervisor, and offers telework up to one day per week after an initial 90 days at the

Qualifications

• U.S. citizen and bachelor’s degree required.
• Willingness to work flexible hours, including late evenings and occasional weekends.
• Ability to be impartial on matters of politics and public policy.

Responsibilities

• Serve as a primary representative providing friendly, professional customer service to visitors and callers.
• Develop and maintain knowledge of HOLC practices and the legislative process.
• Ensure adequate in-office presence and phone coverage during business hours.
• Assess and distribute client requests to attorneys and paralegals by phone and email.
• Maintain the HOLC general inbox and prompt correspondence with internal and external individuals.
• Manage Front Office staff schedule and leave records.
• Coordinate general office services, supplies, and the office library.
• Coordinate requests with other House offices.

Skills

Customer service

Multitasking

Communication

Impartiality

Education

Bachelor's degree

Tools

Microsoft Office

Adobe Acrobat

Record management systems

Job description

The Front Office Assistant at the Office of the Legislative Counsel (HOLC) in Washington, DC, serves as the first point of contact for visitors and callers and supports the staff with administrative tasks. The role includes answering general questions, routing requests to attorneys or paralegals, and maintaining office schedules and records.

The position is non-supervisory, reports to the Front Office Supervisor, and offers telework up to one day per week after an initial 90 days at the