Front Office Coordinator: Full-Time

Jimmy Jazz; Douglasville (GA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

PTO/Vacation/Holiday time

Medical Insurance

Disability Insurance

Vision Insurance

Life Insurance

401(k)

Flexible scheduling

Competitive pay

Job summary

Jimmy Jazz in Douglasville, GA is seeking an experienced Front Office Coordinator to join our dental team. You will greet patients, schedule, handle registrations, explain treatment and financial options, and coordinate payments.

The ideal candidate has 2-3 years in dental front office, strong communication, and proficiency with dental practice management software. Monday, Tuesday, Thursday, and alternating Friday schedule with hours 8:15-5:00 or 7:00-1:00.

Qualifications

• 2-3 years of experience with patient coordination, treatment coordination, and financial coordination in a dental office front-office environment.
• Working knowledge of dental insurance, EOBs, treatment plans, and pre-authorizations.
• Excellent communication and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to confidently communicate treatment and financial information to patients.
• Proficiency with dental practice management software preferred.

Responsibilities

• Provide an exceptional patient experience by greeting patients, answering phones, checking patients in/out, and assisting with general patient needs.
• Manage patient scheduling, including new patient appointments, recalls, missed appointments, unscheduled treatment, and follow-up to help maintain a productive schedule.
• Assist patients with registration, demographic information, and maintaining accurate patient records.
• Verify insurance benefits and assist patients with understanding their coverage, estimated benefits, and financial responsibilities.
• Present and explain treatment plans, treatment costs, insurance coverage, and available financing options in a clear and patient-friendly manner.
• Coordinate financial arrangements, collect patient payments, obtain signed treatment plans, and ensure patient accounts are accurately maintained.
• Monitor and follow up on outstanding treatment, patient balances, and insurance claims to help support treatment completion and timely collections.
• Submit and track insurance claims and pre-authorizations, including ensuring appropriate documentation is provided to help prevent payment delays.
• Review patient ledgers and insurance EOBs, identify outstanding balances, and communicate financial information to patients as needed.
• Support patient retention and treatment acceptance through consistent follow-up, recall outreach, and communication with patients regarding recommended care.
• Assist with patient satisfaction initiatives and encourage patient referrals when appropriate.
• Collaborate with clinical and administrative team members to ensure smooth daily operations and a positive patient experience.
• Assist with general front-office administrative duties, including scanning, filing, and other tasks as needed.
• Maintain patient confidentiality and comply with HIPAA, company policies, and office procedures.

Skills

Patient coordination

Treatment coordination

Financial coordination

Communication skills

Multitasking

Organizational skills

Tools

Dental practice management software

Job description

• Location 9579 Hwy 5 Ste. 701,Douglasville, GA, 30135,United States
• Base Pay $21.00 - $25.00 / Hour
• Required Degree NONE
• Manage Others No

Description

Our office is seeking an experienced and versatile Front Office Coordinator to join our dental team! This is a unique opportunity for a well-rounded dental professional with experience in patient coordination, treatment coordination, and financial coordination.

Responsibilities

Provide an exceptional patient experience by greeting patients, answering phones, checking patients in/out, and assisting with general patient needs.

Manage patient scheduling, including new patient appointments, recalls, missed appointments, unscheduled treatment, and follow-up to help maintain a productive schedule.

Assist patients with registration, demographic information, and maintaining accurate patient records.

Verify insurance benefits and assist patients with understanding their coverage, estimated benefits, and financial responsibilities.

Present and explain treatment plans, treatment costs, insurance coverage, and available financing options in a clear and patient-friendly manner.

Coordinate financial arrangements, collect patient payments, obtain signed treatment plans, and ensure patient accounts are accurately maintained.

Monitor and follow up on outstanding treatment, patient balances, and insurance claims to help support treatment completion and timely collections.

Submit and track insurance claims and pre-authorizations, including ensuring appropriate documentation is provided to help prevent payment delays.

Review patient ledgers and insurance EOBs, identify outstanding balances, and communicate financial information to patients as needed.

Support patient retention and treatment acceptance through consistent follow-up, recall outreach, and communication with patients regarding recommended care.

Assist with patient satisfaction initiatives and encourage patient referrals when appropriate.

Collaborate with clinical and administrative team members to ensure smooth daily operations and a positive patient experience.

Assist with general front-office administrative duties, including scanning, filing, and other tasks as needed.

Maintain patient confidentiality and comply with HIPAA, company policies, and office procedures.

The Ideal Candidate Will Have:

2-3 years of experience with patient coordination, treatment coordination, and financial coordination in a dental office front-office environment

Working knowledge of dental insurance, EOBs, treatment plans, and pre-authorizations

Excellent communication and interpersonal skills

Strong organizational skills and attention to detail

Ability to multitask and prioritize in a fast-paced environment

Ability to confidently communicate treatment and financial information to patients

Proficiency with dental practice management software preferred

The Ideal Candidate Will Have the Following Attributes:

Friendly

Team-oriented

Driven

Hard-working

Adaptable and dependable

Desire to learn and grow

Comfortable working in a fast-paced environment

Benefits of Being a Part of Our Family:

PTO/Vacation/Holiday time

Medical Insurance

Disability, Vision, and Life Insurance

401(k)

Flexibility in scheduling

Competitive pay

Requirements

Work Week Schedule:

Monday: 8:15 a.m. - 5:00 p.m.

Tuesday: 8:15 a.m. - 5:00 p.m.

Thursday: 8:15 a.m. - 5:00 p.m.

Friday (alternate): 7:00 a.m. - 1:00 p.m.