Front Desk Patient Coordinator

Dr. Toothfairy; Falls Church (VA); On-site; USD 30,000 - 45,000; Full time

Job summary

A dental office is seeking a Front Desk/Patient Coordinator to provide exceptional patient service and manage daily operations. This role involves greeting patients, verifying insurance, scheduling appointments, and maintaining patient records. The ideal candidate should have customer service experience, strong organizational skills, and proficiency in computer usage, including Microsoft Office and electronic scheduling systems. This is an in-person position located in Falls Church, Virginia.

Qualifications

• Previous experience working in a customer service setting.
• Familiarity with medical terminology and systems is a plus.
• Excellent customer service skills.

Responsibilities

• Greet patients and visitors warmly.
• Check patients in and out, verify insurance, and collect payments.
• Schedule appointments using electronic medical scheduling system.

Skills

Customer service

Attention to detail

Computer skills

Communication skills

Multitasking

Tools

Microsoft Office Suite

Oryx

Job description

Please note: this is an in-person job

Front Desk/Patient Coordinator

Overview

We are seeking a highly organized and customer-oriented individual to join our team as a Front Desk Receptionist/Patient Care Coordinator. As the first point of contact for our dental office, you will play a crucial role in providing exceptional patient service and ensuring smooth daily operations. If you have excellent communication skills and enjoy working in a fast-paced medical environment, we encourage you to apply.

Requirements

• Previous experience working in customer service setting.
• Familiarity with medical terminology and systems is a plus.
• Excellent customer service skills with the ability to handle difficult situations professionally.
• Strong attention to detail and organizational skills.
• Proficient computer skills, including knowledge of Microsoft Office Suite.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.
• Impeccable phone and e‑mail etiquette.
• Ability to calculate basic numbers and explain patient balances.

Duties

• Greet patients and visitors with a warm and friendly demeanor.
• Check patients in and out, verify insurance information, and collect co‑pays/balances.
• Schedule appointments using our electronic medical scheduling system (Oryx).
• Answer phone calls and respond to inquiries or direct them to the appropriate staff member.
• Maintain patient records and ensure accuracy of information.
• Assist with medical administrative support tasks as needed.
• Adhere to HIPAA guidelines to protect patient privacy and confidentiality.

Working Schedule

• Monday 8:30 – 5:00.
• Tuesday: as needed.
• Wednesday 9:00 – 5:00.
• Thursday 9:00 – 5:00.
• Friday 7:30 – 3:00.
• All team members required to participate in team building and community engagement social events. Community involvement is an important part of the job.