Office Assistant: Front Office-Bilingual- 7187

Community Health Resources; Windham (CT); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Paid time off

403b Retirement Plan

Tuition reimbursement

Professional development

Job summary

Community Health Resources is seeking an Office Assistant at Front Office Northeast in Willimantic, CT to support staff in a fast-paced clinical setting.

The role handles appointment scheduling, phone responsivity and patient inquiries, while coordinating with clinicians and administrative teams to keep operations running smoothly.

Qualifications

• Bilingual in English and Spanish.
• Education: High School diploma or equivalent required.
• Experience: Previous experience in an office or customer service setting required.
• Licensure/Certification/Registration: Valid driver’s License.

Responsibilities

• Assuming the clerical/administrative support duties and responsibilities that are needed for working with agency direct care staff.
• Provides support of staff providing direct care functions and in concert with the administrative support team.
• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person.
• Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
• Maintains therapist and provider's schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.
• Additional Duties and Responsibilities.
• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on 'roll-over'.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail.
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

Skills

Bilingual English/Spanish

Customer service

Clerical work

Telephone support

Education

High School diploma or equivalent

Job description

Recognized as a Top Workplace for 13 consecutive years! Your career can mean different things in different workplaces.

JOB TITLE

Office Assistant

EMPLOYMENT TYPE

Full-Time, 40 hours/wk

SCHEDULED HOURS

Monday, Thursday, Friday 8:30am-5:00pm Tuesday and Wednesday 11:30am-8pm (Willimantic)

PROGRAM/LOCATION

Front Office Northeast Willimantic, CT

PC#

1946

ABOUT THE PROGRAM

FRONT OFFICE NORTHEAST

To provide support to staff in a fast-paced setting providing services for clients with severe and prolonged mental illness.

DUTIES & RESPONSIBILITIES

• Assuming the clerical/administrative support duties and responsibilities that are needed for working with agency direct care staff.
• Provides support of staff providing direct care functions and in concert with the administrative support team.
• Responsible for appointment scheduling and answering main telephone line in a busy clinic to assist physicians, therapists/extensive contact with clients and staff to coordinate appointments, supervision and meetings with multiple staff members.
• Assists patients with questions and requests.
• Triage clients to handle crisis situations that occur both with clients on the phone and in person.
• Acts as liaison with doctors and other providers when patient crisis occurs.
• Collects client self-pay fees, co-pays and rent payments.
• Assists new clients who have questions regarding available services. Refers clients to Assessment Center or Open Access.
• Maintains documentation and other methods of communication to maintain quality services.
• Maintains therapist and provider's schedule. Responsible for changes to schedule as necessary/assists staff with locating available rooms on short notice.
• Processes paperwork that needs to be reviewed by clinic staff. After paperwork has been reviewed ensures that paperwork is copied, scanned, mailed and filed as appropriate.
• Prepares miscellaneous correspondence for clinic staff.
• Maintains contact list.
• Prepares records for forwarding to other providers.
• Assists with tracking insurance authorization and preparation of forms.
• Verifies insurance for clients presenting for appointments.
• Additional Duties and Responsibilities.
• Assists with answering of main telephone lines and processing of calls/answers telephone calls from satellite offices when phones are on 'roll-over'.
• Maintains office in a neat and organized manner, completes filing, faxing and copying requests as needed.
• Distributes daily mail.
• Maintains petty cash for staff.
• May perform other assignments and duties as area require.

QUALIFICATIONS

• Bilingual in English and Spanish.
• Education: High School diploma or equivalent required.
• Experience: Previous experience in an office or customer service setting required.
• Licensure/Certification/Registration: Valid driver’s License.

Why Join CHR?

• Comprehensive benefits packages include health insurance, ample paid time off (including your birthday!), employer contributions to your 403b Retirement Plan, and competitive insurance premiums with added discounts on pet, home and auto!
• Tuition reimbursement and professional development programs, including exclusive tuition discounts for CHR employees at several local colleges/universities.
• Career development opportunities! FREE robust training curriculum, featuring our Clinical Training Series for interactive learning, practical skill enhancement, and professional growth! Clinical supervision and/or mentoring offered at several programs.
• Wellness program: Annual wellness stipend, FREE premium subscription to the Calm app, 6 FREE confidential counseling sessions through our Employee Assistance Program.
• Employee appreciation and involvement, including contests, lunch & learns (meet with our CEO!), employee appreciation events, employee-led resource groups open to all, and more!

And so much more!

(Many benefits are available to all staff, regardless of the hours worked, with some subject to eligibility)

COMPENSATION RANGE*

$19.28/hr minimum - $25.44 maximum, dependent upon experience.

• Actual rates within this range are determined at the time of offer and are based on relevant experience, as well as adherence to our internal equity policy. (Please note, for part-time positions this range would be pro-rated based on hours worked)

CHR is an equal opportunity employer and encourages all to apply.