Concierge Front Desk Lead – Medical Practice

MyCare Medical Group; Florida; Presencial; USD 22.000 - 30.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, dental, vision, and life insur

HSA and FSA options

PTO accrual and paid holidays

Employee Assistance Program

Health advocacy, travel assistance, & 

Descripción de la vacante

MyCare Medical Concierge is seeking a front desk coordinator in Jupiter, FL. You’ll greet members, manage scheduling, membership, billing, and referrals with warmth and discretion.

Responsibilities include maintaining the physician schedule, handling insurance verification, processing payments, and ensuring patient privacy per HIPAA. Occasional coverage at Palm Beach Gardens may be required.

Formación

• High school diploma or equivalent.
• 1+ year front desk experience in a medical office.
• 1+ year of Microsoft Office experience; accurate typing and data entry.
• Working knowledge of medical terminology and insurance verification.
• Comfort handling payments and balancing a daily register.
• Ability to work collaboratively with providers, clinical staff, and the Membership Services team.
• Strong interpersonal skills, including respectful communication and teamwork.

Responsabilidades

• Greet members and visitors in person and by phone, warmly and professionally.
• Keep the front desk covered at all times during office hours.
• Keep the physician’s schedule running on time and inform patients of delays.
• Identify when a patient is unwell or distressed and alert staff promptly.
• Protect patient privacy and confidentiality (HIPAA).
• Schedule office visits, same-day appointments, follow-ups, and studies; confirm next-day visits.
• Follow up on missed appointments and help patients reschedule.
• Coordinate referrals and ensure records reach the specialist before the visit.
• Document calls and follow-up details in the EHR.
• Ensure patients leave with visit receipts, lab requisitions, and instructions.

Conocimientos

Front desk experience

Microsoft Office proficiency

Accurate typing & data entry

Medical terminology knowledge

Insurance verification

Strong interpersonal skills

Team collaboration

Educación

High school diploma or equivalent

Herramientas

eCW (EHR)

Descripción del empleo

MyCare Medical Concierge is seeking a front desk coordinator in Jupiter, FL. You’ll greet members, manage scheduling, membership, billing, and referrals with warmth and discretion.

Responsibilities include maintaining the physician schedule, handling insurance verification, processing payments, and ensuring patient privacy per HIPAA. Occasional coverage at Palm Beach Gardens may be required.